Retention & Loyalty Builder

At HelloPrint, we are building the world’s largest platform for customised print products. We are one of the front-runners in AI adoption in the Netherlands, and we’re currently transitioning towards a fully AI-first way of working, where automation, agentic workflows, and rapid experimentation are core to how every team operates.

The Marketing & Growth team is rebuilding the entire growth engine around our customers, an AI agent fleet, and a winnable bet on agentic commerce. That engine has a massive opportunity: increasing retention among our enormous international customer base. While our revenue already comes in at 85% from returning customers, our first-to-second order rate is well below where it should be, loyalty is underbuilt, and our power users get nothing in return for being our best customers.

To fix this, we are looking for a Retention & Loyalty Builder -a rare profile of AI-native systems thinker, data-driven business operator, and creative builder. You will own the entire post-purchase journey at HelloPrint: how every customer is welcomed, retained, rewarded, and reactivated. You will design it as a system, not as a calendar of campaigns. And you will run it with an AI agent fleet doing the work alongside you.

This is not a traditional CRM or email-marketing role. It is a high-impact, high-ownership position for an exceptional builder who can hold strategy, data, programme design, copy, and AI orchestration in one head - and ship.