Retention Agent - English Speaking

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

The Retention Sales Agent is managing communication channels, and supporting business growth through data-driven engagement. This role focuses on analyzing client behavior in Power BI, conducting outreach across multiple communication platforms, and contributing to VIP program management.

Key Responsibilities:

Client Activity Monitoring & Data Analysis

• Review and analyze failed deposits using Power BI to identify issues and follow up with relevant departments or clients.

• Extract and segment clients in Power BI.

• Track clients approaching VIP status and record them accurately in our data tools.

Client Engagement & Communication

• Manage incoming messages and inquiries through Telegram, Email, and WhatsApp, ensuring timely and professional responses.

• Conduct welcome calls for new clients to orient them, introduce available services, and build rapport.

• Send personalized follow-up emails and messages to encourage ongoing client activity, including tailored messages for those who won or lost.

VIP Program Support

• Experience in customer retention, VIP management, or customer support.

• Background in fast-paced or client-facing environments.

What We’re Looking For:

• Communication: Strong written and verbal skills across Telegram, Email, WhatsApp, and calls.

• Client Focus: Ability to engage, retain, and build rapport with clients through personalized communication.

• Organization: Accurate in reporting, managing data, and maintaining VIP records.

• Teamwork: Able to collaborate with internal teams to resolve client issues.

• Candidates must have the flexibility to work on-site and cover weekend shifts as required.

• Data & Analysis: Comfortable using Power BI and Excel to track client activity and identify trends.

Benefits:

• Snacks in the Office;

• 24 days of vacation per year;

• 6 days of paid sick leave;

• Attractive office location and facilities;

• Medical insurance;

• Breakfasts and lunches in the office (partially paid by the Company);

• Languages classes (partially paid by the Company);

• Social Club of the Company;

• Birthday, wedding and newborn gifts.

Your potential + our support = success. Let’s make it happen!

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