Retail Trainer North-West Italy

Rituals1

Milano, Lombardia, Italy permanent

Posted: February 9, 2026

Job Description

Due to phenomenal growth across Italy, we are now looking for a well-seasoned high calibre Trainer to join our amazing and friendly team to be based in or close to Milan, covering the North-West Italy area.

You will help to train our frontline teams on product knowledge, sales and management skills with the aim of exceeding business objectives.

You will look after every step of the learning cycle for your respective area. The role includes a wide range of responsibilities such as delivery of online and face-to-face workshops, learning needs analysis for your respective area, on the shop floor training, creation of bite-sized training videos, coaching and admin.

ACCOUNTABILITIES 

• Implementing local and global (blended) training & development strategy and programs and continuously develop them further – in order to drive employee engagement, customer experience and sales.
• Upskill our store teams to deliver the Rituals best-in-class customer experience by delivering in-store training, in group session (on- & offline) as well as with training-on-the-job on the shop floor.
• Partnering closely with Retail to cascade the Commercial Cycle to shop floor and coach subsequently on it.
• Identifying training needs & optimisations by working with our retail and office teams, by using the results of mystery shopping and other KPIs, based on feedback from conducted trainings and directly on the shop floor and translate these findings into existing and new trainings to optimise the performance of our shops.
• Build, develop and maintain positive relationships at all levels.

ABOUT YOURSELF

We are looking for an authentic personality with professional experience - show us who you are!

• At least 5 years of relevant experience in retail and sales (preferably branded retail environment), experience with working in a matrix environment and a Bachelor degree in a relevant field. You love to help people grow and achieve their true potential.
• Ability to travel (60-80% of working time).
• Great affinity with cosmetics as well as a huge passion for our Rituals brand.
• Perfect and inspiring communication and presentation skills - "live" as well as on "paper/screen" - in Italian and English.
• You are a results-oriented, pragmatic and structured team player who enjoys making things better every day.
• Has proven track record of successfully impacting commercial goals.
• Knows how to use Excel, Microsoft Word, PowerPoint, Outlook
• Is confident to deal with various levels of stakeholders and be able to give feedback during store visits and workshops in a way that is motivating and lands well.

BRING ALL OF YOU

• Full clean driving license & access to own vehicle. (Mandatory)
• Based in Milan or close to Milan
• Experience within Retail or Wholesale. (Mandatory)

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