Retail Store Supervisor (CDMX) (m/f/d)

At Flix, we offer a dynamic work environment with competitive compensation, strong opportunities for growth, and a technology‑driven approach that makes travel more accessible, sustainable, and affordable.

As a Retail Store Supervisor, you will lead regional and multi‑unit operations, ensuring operational efficiency, financial control, and high service standards. You will be responsible for driving the expansion of the offline channel, optimizing processes, managing sales teams, and strengthening strategic relationships to secure profitable growth and a strong operational performance across your region.

About the Role

• Supervise daily operations of ticket offices and points of sale, ensuring sufficient staffing and compliance with operational standards.

• Ensure accurate daily cash reconciliation and proper execution of security protocols and internal controls.

• Act as the primary escalation point for resolving critical incidents to maintain regional operational continuity.

• Generate and deliver timely and accurate operational and financial reports.

• Lead training, onboarding, performance monitoring, and recruitment efforts for ticket office staff and Shop Managers.

• Achieve and exceed sales KPIs, driving the growth of the offline channel and enhancing customer experience.

• Identify expansion opportunities, evaluate external agencies, and manage their full onboarding (training, processes, standards).

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Monitor the performance of ticket offices and agencies, strengthening processes and ensuring continuous improvement.

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Build and maintain relationships with local authorities and collaborate with internal teams to resolve operational issues and ensure smooth operations.

About You

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, Tourism, Operations, or a related field.

• 2–5 years of experience supervising regional or multi‑unit operations, preferably in retail, transportation, tourism, or entertainment.

• Intermediate‑advanced English for internal communication and reporting.

• Experience in commercial expansion, including opening points of sale and developing new channels.

• Knowledge of operational management, financial control, cash reconciliation, and security standards.

• Familiarity with KPIs, data analysis, reporting, and intermediate‑advanced Excel proficiency.

• Strong leadership, effective communication, strategic thinking, decision‑making, negotiation skills, and the ability to work under pressure.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! 

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.

• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.

• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.

• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.

• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!