Retail Store Manager - PARK Distillery Restaurant & Bar

We’re seeking an experienced Retail Store Manager to join us at PARK Distillery! PARK is a backcountry lodge-inspired craft distillery in the heart of Downtown Banff. Our menu features campfire-inspired cuisine & wood-fired rotisserie specialties paired with our award-winning small-batch spirits distilled in-house. We are the only distillery located in a Canadian National Park. Our spirits are like no other in the world, because there is no other place in the world like Banff. Want to know more? Check us out here: https://parkdistillery.com/

We Love Perks! This Position Includes:

• Great salaries, achievable bonus programs + tips
• $200 Welcome Gift Card to use at any BHC Venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Learning & Development allowance
• Cell phone allowance
• Extended health benefits with premiums completely paid for by BHC after 3 months
• RRSP matching program after 3 months
• Short-term and long-term Term Disability coverage after 3 months
• Paid vacation + statutory holidays
• Paid community volunteer time
• Affordable manager housing may be available

What You’ll Do:

• Oversee all aspects of the Park Distillery retail store’s daily operations, both in-store and behind the scenes
• Maintain regular contact with guests and staff, ensuring excellent communication and service
• Recruit, hire, train, supervise, staff, and schedule the retail team
• Organize and coordinate the daily distillery tour program as required
• Liaise with the Banff Christmas Market team to support operations and collaboration
• Ensure the team consistently delivers excellent guest service while fostering a positive employee experience and strong team culture
• Lead by example, demonstrating commitment to the Park Distillery brand
• Complete monthly inventory reconciliation counts and maintain organization of the retail room
• Act as the main contact for retail and online store inquiries
• Prepare for and attend weekly planning meetings

What You Have:

• Strong communication, planning, organization, and interpersonal skills
• Proven leadership experience with the ability to recruit, train, and motivate a team
• Commitment to delivering excellent guest service and building a positive team culture
• A proactive, hands-on approach with the ability to lead by example
• Strong understanding of (or willingness to learn about) the Park Distillery brand and values
• Experience with inventory management, scheduling, and retail operations
• Flexibility to support tours, wholesale orders, and online fulfillment as needed
• Problem-solving skills and the ability to adapt in a fast-paced environment

Banff Hospitality Collective is: https://www.banffcollective.com/

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.