Retail Senior Client Lead (FTC)

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for a retailer‑facing Senior Client Lead who expects more from their career. It’s a chance to become a trusted partner and work hand in hand with Tesco’s Insight & Personalisation teams. You’ll work in partnership with data scientists to develop a deep understanding of customer behaviour and continue to drive customer‑centricity and deliver business value to both Tesco and dunnhumby.

This is a 12 month fixed-term contract.

What we expect from you

• Experience building strong client relationships and managing stakeholders, establishing trust with new and existing clients to become a true partner

• Experience analysing data to solve challenging problems and deliver business value; a skilled insight storyteller able to translate analysis into clear, compelling messages

• A natural problem solver, with a sharp, curious mind and the confidence to proactively pursue opportunities

• Ability to communicate effectively with both clients and colleagues

• Strong organisational skills, able to manage multiple concurrent projects for different stakeholders and deliver work on schedule

What you'll be working on

• Managing and developing a portfolio of relationships, ensuring strong relationships, delivering value, and supporting delivery of key, high priority insight projects

• Turning data into Insights into Actions, utilising the outputs from our Data Science team, or via self service tools, produce insights for our clients via actionable outputs

• Spotting opportunities to grow engagement, influencing client decisions through insight‑driven recommendations

• Leading client conversations, consulting on how best to leverage dunnhumby’s customer insight tools and services

• Supporting new proactive projects and business priorities, contributing to pitches on new prospective projects and supporting new areas of engagement for our team

• Bringing forward thought leadership, helping shape how the retailer use customer data to make decisions

• Delivering best‑in‑class customer insight presentations, bringing the customer to the heart of decisions and supporting Tesco in key strategic changes

• Partnering with Tesco and internal teams to align on commercial priorities and deliver joint outcomes

• Option to coach or support junior colleagues, contributing to capability building and consistent ways of working

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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