Retail Sales Associate - IceDen

Organization Overview:
The Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.

As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.

Job Title: Retail Sales Associate - IceDen
Department: Florida Team Shop
Reports To: Manager, Retail Operations
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Florida Panthers IceDen

Job Summary:

The Retail Sales Associate has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Sales Associate is responsible for enhancing customer experience and sales generation in the following areas:

Essential Functions:

• General Customer Service

• Assisting Customers with Buying Decisions

• Increasing Sales Volume

• Monitoring Inventory / Theft Prevention

• Maintaining Store Appearance

• Merchandising / Creating Displays

Qualifications:

• Sales Experience Preferred; Sports/Retail Sales Experience preferred

• Playing Experience in Hockey or Figure Skating preferred

• Knowledge of Hockey and/or figure skating equipment preferred

• High School Diploma Preferred

• Strong verbal and written communication skills

• Professional appearance and presentation

• Comfortable working in a fast-paced environment

Work Environment:

• This position works at a professional ice rink, where the noise level can be generally high, crowd traffic can sometimes be heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.

Position Type/Expected Hours of Work:

This is a Part-Time position. Must be able to work a flexible schedule including late nights, weekends, and holidays as needed.

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At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.