RETAIL OPERATIONS MANAGER

About: 

The Rolex SailGP Championship is the most exciting racing on water, where anything can happen in short, adrenaline-fueled battles between national teams at iconic stadium destinations worldwide. Top athletes fly in identical high-tech F50 catamarans faster than the wind, at speeds in excess of 100km/h (60mph). Founded in 2018, SailGP is one of the world’s fastest-growing sports and entertainment properties, now in its sixth season.

SailGP also races for a better future, championing a world powered by nature. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender equity and inclusivity.

SailGP is a global organisation with defined values that shape the culture of its team – Deliver Quality and Consistency; Evolve with Focus; Make it Count; Stand Together and Strike a Balance.

Summary:
This is an exciting opportunity for an ambitious and operationally savvy events professional to join our Retail & Licensing team. This role will report directly to the Head of Licensing & Retail and will work to help manage the day-to-day relationships with licensed partners in multiple markets and assist with all retail operational activity at events. This role will be a key member within the broader Commercial team and will be required to work closely with the other functions of the business to drive excellence.

The ideal candidate should have broad experience in end-to-end event delivery and operations, preferably with experience in mass participation sporting operations. You should be a natural communicator and networker with ability to build relationships, project manage retail operations and work with a broad range of stakeholders.

Key Responsibilities:
In collaboration with the Head of Licensing & Retail, work alongside the SailGP Event Operations team to deliver and
execute the retail operations at each SailGP event throughout the season, ensuring delivery is in line with global key
performance indicators and standards. This includes:

Identifying key retail locations and footprints at all SailGP events, including the Race Village and Hospitality areas

Project manage the store build, design, and aesthetic - considering wayfinding, ingress and egress, traffic flow,
customer journey, and product hierarchy.

Oversee management of stock deliveries and inventory from event to event for stock management, shipping and
invoicing purposes

Assist the Head of Licensing & Retail with post event reports to the business, identifying learnings and opportunities for future retail operations throughout the season.

Responsible for operational critical paths to ensure timelines, budgets, resources, and deliverables are met and presented to the Head of Retail & Licensing ahead of each event.

Work closely with SailGP’s Retail Partner who co-own the retail operations providing staff, merchandise, and POS for each venue.

Manage premium product fulfilment for internal stakeholders and League partners throughout the season.

Assist with the account management of League and Team suppliers.

Manage the uniform budget and allocation per season, coordinating with each department across the business toensure their staff needs and requirements are met.

Key Expectations:

Advocates SailGP Values and contributes to a positive culture

Inclusive manager, welcoming different perspectives and empowering others through direct management, project or operational teams

Operate with a financially responsible mindset

Consider how each team action contributes to Better Sport, Better Planet

Proposes innovative strategies and solutions to complex challenges, articulating them succinctly and persuasively

Recognises the importance of emotional intelligence in people interactions and fostering positive working environments, exercising this in their day to day

Provides guidance and opportunities to support the growth of those at Level 1 and 2

Receptive to feedback utilising this to develop themselves and SailGP

About You:

Self-motivated, exceptional interpersonal and communication skills with the ability to adapt and problem solve in
changeable environments.

Strong organizer who can manage multiple projects (and associated stakeholders) simultaneously.

Strong understanding of end-to-end event retail delivery – specifically in global events

Excellent verbal and written communication - fluent in English (other language skills particularly Spanish or Frenchwould be advantageous)

 International events experience with a demonstrable ability to understand and adapt to regional and cultural
requirements.

Intuitive feel for the SailGP product, brand, and mission

Entrepreneurial spirit who can initiate projects and implement changes.

Location:

London, United Kingdom. Hybrid working model with a minimum of 3 days per week in the London Office.

SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.