Retail Assistant - UoA Campus Store

Te Whiwhinga mahi | The opportunity

We are seeking an experienced Retail Assistant to support our University of Auckland Campus Store, which sells branded clothing and merchandise and occasionally operates pop‑up stores for special events. This is a fixed‑term retail role based at our central Auckland campus.

In this role, you’ll deliver excellent customer service to students and customers and support the day‑to‑day operation of the store. This includes visual merchandising, in‑store stock management, responding to customer enquiries, cash handling and reconciliation, opening and closing the store, and managing and dispatching online orders.

The Campus Store provides a range of branded apparel and merchandise that allows the University community to express pride and connection to the University of Auckland. The store primarily operates Monday to Friday, with up to six evening and weekend shifts to support graduations and other key University events.

Your responsibilities will include:

• Customer Excellence: Provide warm, friendly service in-store and manage the store’s email inquiries to ensure a great customer experience.
•  Store Presentation: Maintain high merchandising standards by replenishing stock and setting up promotions as directed by the manager.
• Operational Support: Handle daily store operations, including opening/closing duties, receiving inwards goods, and staffing temporary locations.
• Digital & Admin: Process and dispatch online orders, reconcile daily sales, and ensure all pricing and product info in the POS system is accurate.

This is a 12-month fixed-term, full-time position (37.5 hours per week). The salary range for this role is $55,500 to $56,500, negotiable depending on skills and experience.

Applicants must be flexible to work rostered shifts between 8:30 am - 4:00 pm and 9:30 am - 6:00 pm across two on‑campus store locations, with occasional late shifts during graduation pop‑up stores.

A full description of your duties and the role are provided in the position description linked HERE

He kōrero mōu | About you

You are a service-driven professional who is genuinely motivated to make a difference for every customer. You set high standards for your work and aren't satisfied with just good enough, you are always looking for ways to improve the customer experience. When a problem arises, you don't wait for instructions; you take ownership, find a solution, and see it through to the end.

With a background in retail sales, service delivery, or administration, you understand what it takes to provide excellent quality and value. You are comfortable with numbers and have a sharp eye for detail, ensuring that the service you provide is not only great for the customer but also commercially smart for the business.

Building positive relationships is second nature to you. You are self-aware and a confident communicator, whether you are speaking with a customer or writing an email. You know how to be assertive when necessary while keeping things professional, always aiming for a "win-win" outcome that leaves the customer feeling heard and valued.

E rapua ana mātou | We are seeking

• Experience in retail sales, service delivery or administration
• Passionate about providing excellent service to customers
• Excellent communication and interpersonal skills
• A positive attitude and a terrific team player
• competence with Microsoft Office applications, good numerical skills, and attention to detail

Ngā āhuatanga kei a mātou | What we offer

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university, guided by a commitment to excellence and service to our communities. With more than 6,000 academic and professional staff, we support a diverse community of over 47,000 students.

Guided by our values, we work collaboratively to advance knowledge, foster equity and inclusion, and contribute meaningfully to New Zealand’s social, cultural, and economic well-being.

We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits, including:

• Competitive salary and five weeks of annual leave.
• Superannuation/KiwiSaver, matching up to 6.75%.
• Flexible working arrangements, including working from home and flexible hours.
• Leading and inclusive parental leave provisions.
• Career development opportunities and a range of benefits, including discounted insurance, memberships, and on‑site amenities.

Me pēhea te tuku tono | How to apply

Please submit your application online by the closing date of Thursday, 21 May 2026. Your application should include:

• A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements.
• Your updated CV.

Please note that we do not accept email applications.

#LI-DNI

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz