Retail Account & Operations Manager (Omnichannel CPG)

About the client:

Our client is a high-growth omnichannel consumer products company with a diverse portfolio of global brands distributed through Direct-to-Consumer eCommerce, Amazon, and national retailers such as Target, Walmart, and Kroger.

They build and scale brands that consumers love—combining innovation, data, and operational excellence to deliver results across digital and retail channels. Their fast-paced, results-driven culture values accountability, ownership, and teamwork.

The Role:

We’re seeking an experienced Retail Account & Operations Manager (CPG) to join our team. Reporting to the Vice President of Sales, this person will manage the operational execution behind our retail business—bridging sales, operations, finance, and supply chain to ensure products flow efficiently from planning to shelf. You’ll be responsible for retail forecasting, deduction management, trade spend analysis, and vendor scorecard performance across major customers such as Target, Walmart, and Kroger.

This role acts as the hub between Sales, Finance, Operations, Marketing, and Supply Chain, coordinating with brokers, 3PLs, and manufacturers to deliver accuracy, speed, and service excellence.

What You’ll Do

Retail Forecasting & Demand Planning:

• Own retail forecasts in collaboration with brokers and the supply chain team.
• Translate sales data, promotions, and market insights into accurate inventory plans.
• Align forecasts with production and inventory planning to maintain service-level targets.

Operational Account Management:

• Manage daily retail operations with major customers, ensuring timely order processing, compliance, and execution.
• Oversee new item setup, planogram execution, and retail promotional activities.
• Partner with 3PLs and brokers to ensure readiness for new product introductions.

Deduction & Trade Spend Management:

• Review and resolve deductions, chargebacks, and short payments in collaboration with Finance.
• Track trade programs and validate ROI for promotional spending.
• Maintain accurate records of retailer debits and recovery outcomes.
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Vendor Scorecard Performance:

• Monitor and improve KPIs such as OTIF, fill rates, compliance fines, and routing accuracy.
• Lead corrective actions across 3PLs, manufacturers, and internal teams.
• Partner with supply chain to resolve root-cause issues affecting retailer metrics.

Cross-Functional Leadership:

• Collaborate with internal teams and external partners to ensure flawless retail execution.
• Coordinate with Marketing and Product teams on launches, packaging updates, and retail timelines.
• Report performance, risks, and wins to executive leadership weekly.

Requirements:
Who You Are

● 3–5 years of experience in retail account management, operations, or deduction management within a CPG environment.

● Strong understanding of retail compliance and scorecard management (OTIF, SQEP, Must Arrive By Date, etc.).

● Experience collaborating with 3PLs, brokers, and retailers such as Target, Walmart, and Kroger.

● Proficiency with ERP and retail portals (NetSuite, Retail Link, PartnerOnLine, etc.).

● Analytical and data-driven, comfortable using Excel or BI tools for forecasting and reporting.

● Highly organized, proactive communicator, and detail-oriented.

● Bachelor’s degree in Business, Operations, Supply Chain, or related field.

Why Join eJam

● Be part of a high-growth company with brands distributed across retail, eCommerce, and marketplaces.

● Gain exposure to executive-level collaboration and decision-making.

● Direct impact on improving operational efficiency, profitability, and compliance.