Restaurant Incubation Lead

DeliveryHero

Kuala Lumpur, , Malaysia permanent

Posted: April 9, 2026

Job Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Main responsibilities

• Own end-to-end restaurant incubation across APAC (activation to early performance)

• Define, track and improve key incubation KPIs

• Identify execution gaps and implement corrective actions to accelerate vendor ramp-up

• Design and scale standardized incubation processes across markets

• Lead automation of key workflows in partnership with relevant teams

• Establish clear governance and accountability between COE and local market teams

• Collaborate cross-functionally to enhance vendor incubation and experience

• Pilot and scale high-impact initiatives to continuously improve incubation performance

• 6–10 years of experience in operations, vendor management or marketplace environments (preferably food delivery or tech platforms)

• Strong experience in driving execution across multiple markets with a focus on operational scalability

• Proven track record in improving performance metrics through structured programs and process optimization

• Strong analytical mindset with the ability to translate data into actionable insights

• Excellent stakeholder management skills, with experience working across regional and global teams

• Experience working with BPOs, COEs or outsourced operations is a strong advantage

• Ability to operate in a fast-paced, ambiguous environment and drive clarity and accountability

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