Resource Manager

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE

We are looking for an experienced Resource Manager for our capacity planning and resourcing practice across our teams.

WHAT YOU'LL DO:

This role is critical for ensuring efficient resource allocation and capacity management while accommodating a dynamic agency landscape and supporting our business growth.
In this role, you will be responsible for the effective utilization of our billable team members within in our Americas markets - ensuring that our casting practices uplevel the potential of our people, that we operate nimbly and flex at pace with client needs, and that we have appropriate billable headcount to achieve our business goals. This means vigilant balancing of the supply and demand of our most important asset, our people.

You will be an expert matchmaker - understanding project needs, the team’s skills (aptitudes and appetite), and how to curate the best team for the best work possible. As a Resource Manager, you will proactively partner with the Commercial team to evaluate our new business pipeline to plan for future resourcing needs and optimize our utilization and bench capacity within the team. The ideal candidate will have strong interpersonal relationship skills, and an analytical mindset.

Key Responsibilities

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.

• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.

• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.

• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.

• Cross-Functional Collaboration: Work closely with various departments to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.

• Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.

• Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.

• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.

WHAT YOU BRING:

• You will have to communicate with global colleagues and team members abroad, therefore fluency in English and excellent communication skills (both written and verbal) are a must for this role

• This opening requires you to be open to work approx twice (2) a week from one of our offices: we have one in Villa Crespo, and another one in Mar del Plata

• A background in resource management, traffic management, or capacity project management in an agency setting, with a minimum of 4 years in a resource management role.

• Strong understanding on how projects are delivered and staffed to meet client expectations, on time and on budget.

• Proficiency in resource management software and tools.

• Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments.

• Strategic thinking and problem-solving abilities.

• Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude.

• Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment.

• Team-oriented mindset with a focus on collaboration.

• Ability to work in a fast-paced, dynamic environment.

WHAT DO WE OFFER?

• A fully equipped office to spend some time together with refreshments provided all week

• Premium healthcare through OSDE for the employee and their immediate family members

• NUBI prepaid card with a monthly allowance for grocery purchases

• Monthly reimbursements for Wi-Fi/electricity expenses

• Monthly reimbursements for training/English classes

• 100% covered “Plant Total” membership at Sportclub

• A flexible vacation policy

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.