Resource Manager

Hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

We’re looking for a strategic & experienced Resource Manager to join our EMEA resourcing team for our Experience & Engineering UK Team. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for matching the right talent to the right projects - balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved - such as UX/UI Design,Strategy, CRO - is key.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning - someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

WHAT YOU'LL DO

Resource Planning & Optimization

• Own and manage the full resourcing lifecycle across Experience & Engineering requests for a pool of ~190 FTE;

• Evaluate capacity, utilization, and bandwidth to optimize allocation, balancing business needs with team wellbeing (avoiding both bench and burnout);

• Make strategic resourcing decisions considering project margins, business priorities, and talent development.

Demand Forecasting & Workforce Planning

• Collaborate with Sales, Delivery, Finance and Operation during project intake to build effective staffing plans;

• Develop and maintain accurate short- and long-term demand forecasts;

• Identify skill gaps and workforce needs, partnering with Craft Leads and People & Culture on hiring and training.

Cross-Regional Resourcing & External Support

• Coordinate resourcing across EMEA, including nearshore and offshore teams;

• Identify and onboard freelancers or external partners when internal capacity is unavailable;

• Ensure a balanced approach between internal, nearshore/offshore, and freelance resourcing.

Stakeholder Management & Collaboration

• Act as a key partner to Delivery, Sales, Operations, Project Managers, and Craft Leads;

• Ensure alignment between resourcing strategies and business priorities;

• Bring a consultative approach by advising on alternative profiles or staffing solutions based on project needs.

Risk Management & Conflict Resolution

• Proactively identify risks in resourcing plans and implement mitigation strategies;

• Manage and resolve resource conflicts, competing priorities, and overlapping demands.

Reporting, Data & Governance

• Maintain high data quality within resource management tools (e.g., Resource Guru);

• Ensure compliance with processes such as time tracking, allocations, and reporting;

• Track and report on key metrics (utilization, capacity, bench, freelance/nearshore ratios);

• Provide regular insights to local, regional, and global leadership.

WHAT YOU'll BRING

Experience & Background

• 3+ years of experience in Resource Management, Engineering Resource Management, or Technical/Digital Project Management within a digital agency or product environment;

• Experience working across multiple markets and cultures (EMEA experience is a plus).

Digital & Technical Understanding

• Strong knowledge of digital roles (Backend, Frontend, DevOps, QA, Business Analysis, UX/UI, Project Management);

• Solid understanding of digital product delivery (web, e-commerce, mobile) and cross-functional collaboration;

• Ability to translate project needs into effective staffing plans.

Analytical & Tools

• Strong analytical and forecasting skills, with experience in reporting tools such as Power BI;

• Proficiency in resource management tools (Resource Guru experience is a plus).

Stakeholder Management & Communication

• Excellent communication and interpersonal skills, with the ability to influence across teams and seniority levels;

• Comfortable working cross-functionally and acting as a trusted advisor.

Ways of Working

• Strategic thinker with strong problem-solving and decision-making abilities;

• Highly organized, detail-oriented, and process-driven;

• Able to prioritize effectively in a fast-paced, dynamic environment;

• Proactive, solution-oriented, and comfortable navigating complexity.

Mindset & Culture

• Collaborative, team-oriented, and hands-on.

• Strong sense of ownership and accountability.

• Resourceful, adaptable, and pragmatic.

• Confident, assertive and clear communication skills.

Language

• Business-level English required

WHAT YOU'll GET

• The recruiter will share the location specific benefits on the call.

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.