Resource & Engagement Manager

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are now very excited to grow that team further by hiring a new Resource & Engagement Manager who will work closely with our Adoption and Change Management (ACM) team to deliver a range of projects and programmes varying in size and complexity.

What will you be doing?

• Oversee resource planning, scheduling, and coordination across multiple concurrent customer projects and programmes.

• Manage internal technical teams and external vendors, ensuring optimal allocation and utilisation of resources.

• Lead customer engagement activities, including meetings, workshops, and webinar scheduling, providing clear progress updates.

• Maintain project documentation, trackers, SOPs, and reporting to support smooth delivery and resource visibility.

• Monitor workloads, availability, and escalations, working closely with senior management and other project leads.

• Ensure adherence to delivery standards, processes, and Microsoft funding requirements, including submissions and deadlines.

• Manage operational tasks such as expenses, invoicing, and overtime approvals to support efficient project execution.

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will already have proven experience in a similar resource management / scheduling role within a fast-paced work environment. You will already have a good grasp of project management principles and will be taking steps to further your career in this field.

Key Skills & Experience:

• Strong resource planning and coordination skills, with experience managing technical teams and external vendors across multiple projects.

• Good working knowledge of PRINCE2 principles, delivery processes, and structured project methodologies.

• Excellent Microsoft Office skills, particularly Excel, Word, and Outlook.

• Exceptional interpersonal and communication abilities, able to build strong relationships with stakeholders at all levels.

• Highly organised and detail‑driven, with the ability to manage competing priorities and maintain accurate project documentation and trackers.

• Confidence leading customer engagement activities, including meetings, workshops, and webinars.

• Comfortable managing operational tasks, such as expenses, invoicing, overtime approvals, and compliance submissions

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42)

What about hybrid working?

Two days p/ w in the office is the minimum expectation for this role.

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.