Resource Desk Coordinator (Fresh Graduates)

To provide the best customer support to the incoming new user training assignments and Genesis events Class creation and marketing of monthly training newsletters.  Monitor and respond to incoming emails on the CTRD inbox and the Training mailbox. Must be proficient in MS Outlook, Microsoft Office Excel and Word. Must be a fast learner, has a good eye to detail, can work with minimal supervision and a good team player. Must have a good command of the English language, written and spoken.

Responsibilities:

• Provide assistance and coordination to training requests and class related inquiries from clients.

• Assign trainers to new users and to users requesting training through the Helpdesk, Account managers and Client Success Managers.

• Create and promote the Monthly and Adhoc classroom and webinar schedule, as well as Seminar invites to clients.

• Issue Certificates of Class Attendance to clients.

Qualifications:

• A Bachelor’s degree in any field.

• Computer skills – must be proficient with Microsoft Office, Adobe and Outlook.

• With minimal knowledge on CRM applications or is willing to be trained.

• Prior administrative or client services experience within a corporate organization is preferred.

• Has a professional and friendly demeanor.

• Have a keen eye for detail.

• Excellent verbal and written communication skills.

• Has an open and growth mindset.

• Must be willing to work on any shift.

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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