Resort Services Supervisor

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

As a Resort Services Supervisor, you will:

• Notify telephone company of switchboard operational difficulties reported by operators.
• Maintain record of incoming and outgoing long distance and tie line calls, noting duration and time of calls.
• Compile a phone directory, arrange for distribution to designated personnel and keep record of directories distributed.
• Assign switchboard positions.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Issue written and oral instructions.
• Assign duties and examine work for exactness, neatness, and compliance to policies and procedures.
• Study and standardize procedures to improve efficiency of subordinates.
• Maintain harmony among workers and resolves grievances.
• Prepare composite reports from individual reports of subordinates.
• Adjust errors and manage complaints.
• Train new team members and keep attendance records.
• Ensure faxes and mail is distributed and handled correctly.
• Conduct a daily audit and trace any questionable phone problems.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• 1 year previous supervisory experience in call-center environment required.
• Must be able to work second shift, weekends and holidays.
• Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
• Excellent customer service skills to ensure every guest is welcomed and assisted.
• Strong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.