Resort Experience Manager

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

If you're ready to take on a role that combines responsibility, teamwork, and the opportunity to contribute to the safety and enjoyment of our guests, we encourage you to apply for this vital position. Join us at our brand new, one-of-a-kind water park and be part of an exciting experience! Help ensure our pool and water park areas are safe, fun, and welcoming for all who visit.

What’s in it for you?

• Free Lunch & Water Park Entry
• Career Advancement & Fun Work Environment

As a Resort Experience Manager, you will:

• Be responsible leadership of staff members, including recruiting, hiring, training, and maintaining appropriate staffing levels for the department.
• Conduct classes, training and in service training for Aquatics staff.
• Develop, implement, and monitor programming and schedules for waterpark operation.
• Clearly describe and assign responsibility and authority for the operation of the department.
• Ensure all lifeguard certifications are current and all lifeguards remain in compliance with all American Red Cross certification requirements.
• Direct the implementation of department policies and procedures.
• Conduct in-depth analysis, planning, and implementation of utilization data and other inputs.
• Develop detailed, realistic, and comprehensive plans that support organizational objectives.
• Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Attend weekly staff meetings with department heads, supervisors & managers.
• Perform monthly staff meetings with department and prepare reports.
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures.
• Maintain records of Waterpark inventory and prepare them in accordance with CFI and Westgate accounting departments.
• Responsible for canceling or shutting down Waterpark when weather or other conditions pose a safety hazard to participants.
• Perform other tasks as assigned by the Director of Waterpark & Activities.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Must be able to react quickly in emergency situations
• Bachelor's degree from four-year college or university; or two to three years of related experience working and/or training in an Aquatics department or program of a large resort with at least two of these years in a supervisory capacity; or equivalent combination of education and experience.
• American Red Cross Lifeguard, CPR, First Aid, and AED Certified preferred
• Strong verbal and written communication skills with the ability to speak effectively with guests and other team members
• Strong time management skills with the ability to multitask and meet deadlines
• Strong ability to recognize unsafe and hazardous situations and react properly
• Must be able to lift up to 50 pounds on occasion and lift and/or move up to/over 100 pounds with assistance
• Must be able to work in wet, humid, and outdoor weather conditions and extreme heat and sun exposure
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Must be at least 18 and have a valid FL State Driver’s License to drive company golf carts.
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.