Residential Plumbing Manager

Residential Plumbing Manager

Are you a skilled leader with a passion for plumbing and a knack for managing high-performing teams? We’re looking for an experienced Residential Plumbing Manager to oversee day-to-day operations, drive quality service, and lead a team of dedicated technicians. If you're ready to bring your expertise to a dynamic, customer-focused environment where your leadership makes a real impact, keep reading!

Handyside Plumbing, HVAC & Electrical is looking for a Residential Plumbing Manager to join our team. As a Plumbing Manager, you will oversee our Residential Plumbing Drain, Plumbing Install, and Plumbing Service departments. You will ensure that our customers receive service that exhibits our core values and stands behind our Happiness Guarantee. You will train and enforce processes that foster excellent customer communications and execute the perfect service call process. The Plumbing Manager will be the direct contact and support system for these departments.

For over 25 years, Handyside Plumbing, HVAC & Electrical has been the premier choice for residential home services in Central, PA. At Handyside, we emphasize the importance of our coworkers, customers, and community. Together, our team has earned Harrisburg Magazine’s Simply the Best for the last 3 years running, and we maintain a 4.9-star rating on Google. When you work hard, the possibilities are endless at Handyside!

Our Core Values:

RESPECT, ENTHUSIASM, ACCOUNTABILITY, CONFIDENCE, HONESTY

Together we REACH for the same goals!

Benefits We Offer:

Weekly Pay

Full-Time, Exempt Salary Position

Performance-Based Bonus Structure

Take Home Company Vehicle

Healthcare for You – On Us! $0 Premium

Dental, Vision & Aflac Add-Ons

401K with Company Match

2 Weeks Paid Time Off, Paid Holidays, & Birthday PTO!

Company Provided Uniforms

Company Provided Phone and Computer

Quarterly Breakfast Parties!

$400 Annual Tool Program

Requirements:

Minimum of 10 years of Residential Plumbing Experience

3-5 Years of Leadership/Management Experience

Knowledge of Plumbing Equipment, Components, and Diagnostics

Proficient with Microsoft Office and Google Suite Products

Exhibit a Strong Commitment to Dependability & Reliability

Excellent Listening, Written & Verbal Communication Skills

Create HAPPY Customer Experiences with Your Professional & Positive Attitude

Ability to Pass a Background Screening

Valid and Current Driver's License

Responsibilities:

Stay up-to-date on the latest Plumbing technologies and trends and train staff on new systems, tools, and techniques to enhance their skills.

Coordinate with the Dispatcher to assign work orders and ensure proper distribution of tasks.

Oversee staff performance, ensure adherence to safety standards, and conduct quarterly performance evaluations.

Manage any personnel-related issues and provide support for problem-solving.

Maintain communication with customers, addressing their concerns or inquiries.

Ensure high customer satisfaction by providing quality service and resolving issues promptly.

Provide recommendations to customers on system upgrades or improvements.

Schedule and prioritize service appointments to ensure efficient use of resources.

Manage preventive maintenance schedules and ensure that all tasks are completed on time.

Ensure the Plumbing team adheres to safety regulations, policies, procedures and practices to minimize risks.

Monitor stock levels of plumbing parts and tools.

Manage the Plumbing department's budget.

Thank you for considering the Residential Plumbing Manager position at Handyside Plumbing HVAC & Electrical. If you are interested in joining our team, apply today and submit your resume!

Need to Reach Us? Call Lindsey at 717-200-4492