Resident Experience Director

Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience.

Come elevate your career with our company that has won the #1 "Best places to work by Modern Healthcare!" 

Forefront Healthcare is searching for a Resident Experience Director for a large senior living community in Madison, MS.

If you are the type of person who has compassion for people and have a servant's heart, then this may be the perfect opportunity for you.

WE OFFER AMAZING BENEFITS!  Unlimited PTO, Holidays, Medical Insurance, Dental Insurance, 401(k), Employee Assistance Program, and much more!

Check out our website: www.oneforefront.com

Summary/Objective:   

In the role of Resident Experience Manager, you are empowered to work side by side with staff and resident’s discovering their strengths and desires to provide a purpose for each new day. Facilitating connections between culinary team members, residents, and guests, so people become well-known and belong to the community is an integral component of every task. Once individuals discover their strengths, engage in their purpose, and belong to the community, a strong partnership is formed

Essential Functions:

• Supports the culinary team in creating a culture that is resident directed, focused on identifying and highlighting resident needs, creating an environment that promotes exceptional service and allows opportunities for being well-known and belonging in the community.

• Reports directly to the Culinary Director

• Speaks often of residents to identify likes, and dislikes. Supports service recovery plans when needed and trains the staff on required learnings.

• Supports educating all associates on creating an environment where partnership and cooperation create a safe healthy work environment.

• Suggest topics and lead learning circles focused on the resident’s experience.

• Involves residents in all resident experience decisions and asks residents for solutions to any issues the community encounters.

• Serves as the first point of contact for residents and guests.

• Supports residents and guests with questions, concerns, and emergencies; may be the first point of contact for emergency responders and/or regulatory agencies.

• Supports community operations to ensure the highest levels of resident experience and satisfaction.

• Supports a monthly newsletter/calendar of events and activities.

• Adheres to the monthly budget and continually looks for ways to enhance the resident experience in terms of the quality of programs paid vendors deliver.

• Plan and implement special seasonal events to celebrate resident birthdays, anniversaries, and holidays.

• Adheres to standards for dining room and special event services. 

• Participate in local conference calls and companywide training.

• Integrates themselves into the dining leadership team.

• Build relationships and market programs.

• Prepare meals in accordance with planned menus.

• Serve food in accordance with established portion control procedures.

• Prepare food in accordance with standard recipes and special requests.

• Other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Customer/Client Focus.

• Strong Leadership Skills.

• Teamwork Orientation.

• Thoroughness.

• Time Management.

• Critical Thinking. 

Supervisory Responsibility:

This position must provide management for all aspects of the front of house operations and as needed for the back of house operations. 

Work Environment:

Requires repetitive wrist motion. This position requires lifting up to seventy-five pounds (75lbs).

Physical Demands:

The Resident Experience Manager stands and walks constantly throughout the working day, as well as reaches, stoops, bends, lifts, carries, and manipulates various food products, dietary supplies and equipment. The Resident Experience Manager must have an ability to work with chemicals and cleaning agents. Must be able to lift and/or carry fifty (50lbs) to seventy-five pounds (75lbs) and withstand exposure to temperature and humidity changes as in entering refrigerated storage areas, working at ovens, ranges, dish-washing machines, and at steam tables.

Travel:  No travel is expected for this position.

 

Additional Eligibility Qualifications:

• Verbal and writing abilities necessary to communicate and work effectively with various levels of staff, residents, family members and the public. 

• Numerical ability necessary to make various computations in keeping work records, and in recipe preparation. 

• Motor coordination and manual dexterity are required to prepare food and operate dietary equipment. 

• Willingness to perform routine, repetitive tasks with frequent interruptions. An appreciation of the value of food and dietary equipment and an awareness of the requirement for careful handling and economy of serving. 

• Ability to perform in a high-pressure and fast paced environment.

• Ability to read, write and speak English. 

• Ability to read, understand, and follow recipe directions, diet orders and work assignments. 

• Able and willing to work flexible hours, such as during emergency situations. 

• Must be patient and tolerant toward staff, residents, and family members. 

Position Type/Expected Hours of Work:

This is a salaried position, with expected hours to include: days, evenings, some weekends, and some holidays.

 

AAP/EEO Statement:

Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.