Resident Account Administrator

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed’. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Resident Account Administrator

The Resident Account Administrator is to assist multiple communities with all duties outlined in this job description. This remote employee will be responsible for all bookkeeping, accurate reporting of deposits, vacancies, and income/delinquent balances. Additionally, the Resident Account Administrator will be responsible for all current and past resident communication regarding delinquency, Deposit Accounting, and dispossessory proceedings for all assigned properties. The Resident Account Administrator will report to the Senior Portfolio Director. However, when assisting specific properties, the Resident Account Administrator will receive directives from the Regional Director or Corporate Support Team.

Essential Duties & Responsibilities

• Conduct all business according to the company’s policies and procedures, the Fair Housing Act, the ADA, the Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multifamily Housing.

• Fully implement and enforce all policies and procedures outlined in the Company's Policy and Procedures Manual.

• Conduct weekly and monthly property audits as determined by the Senior Portfolio Director and EVP.

• Assist associated communities with delinquency and in-house collections efforts.

• Assist onsite teams in ensuring small balance reminders are sent regularly.

• Maintain accurate resident records and update the Portfolio Collections Specialist weekly on rents collected, delinquent rents outstanding, and eviction status.

• Ensure proper and timely completion of deposit accounting.

• Ensure accurate and timely completion of closeout, including a mid-month pre-close review.

• Prepare all notices such as late rent letters, notices to cure or surrender, and return payment

• Ensure timely completion of monthly dispossessory and eviction filings.

• Coordinate with the onsite team on all move-out and dispossessory unit walks on a weekly basis.

• Coordinate timely posting of all rent and monies received onsite.

Education & Experience

• Prefer a minimum of a high school degree.

• At least 2 years as an Assistant Manager or 1 year as a Community Manager.

• Excellent written and verbal communication skills to effectively communicate with residents, employees, peers, vendors, owners, etc., and assist in efficient operations.

• Bilingual abilities (written and verbal) may be required based on the property's specific needs.

• Computer software experience, including MS Word, MS Excel, MS Outlook, YARDI, and related programs, is preferred.

• Comprehensive understanding of Landlord/Tenant laws and application, familiarity with the state-specific Lease and Addendums, Federal Fair Debt Practices Act, Fair Housing/ADA regulations and application, OSHA & EPA requirements for the property management industry.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

#LI-Remote

For individuals hired to work in California, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of California and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is $40 an hour.