Residence Manager

Company Overview:

Millennium Investments is a leading force in construction and real estate development, with a legacy of creating world-class properties like The Crane and East Resort. Our commitment to innovation, quality, and excellence drives every project we undertake.  We invite you to join our team of over 600 employees, to work at one of the most unique hospitality properties in Barbados and the oldest operating hotel in the Caribbean.  

We are seeking a Residence Manager to join our dynamic team. In this position, you will be eligible for employee benefits such as health and life insurance, exclusive employee discounts in our Food & Beverage Outlets, exclusive discounts to stay at our resorts, exclusive rates for 50+ affiliate resorts worldwide and discounts on gym membership.

Applications open to Barbadian nationals, CARICOM Nationals eligible to work in Barbados or eligible for Free Movement of Skills/Labour Certificate and Foreign Nationals with permission to reside and work in Barbados.

Role Overview:

The Residence Manager will assist the Assistant Housekeeping Manager with the supervision, training and inspection the performance of assigned room attendants, housemen, laundry, seamstresses and public area attendants in all guest rooms, offices and public areas in your respective zones.

 
Main Key Responsibilities:

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

Always maintain positive guest relations by anticipating guest needs, and by acknowledging and responding promptly to guest concerns.

Takes personal responsibility for adequately resolving guest complaints by initiating service recovery techniques to ensure guest satisfaction.

Ensures optimal performance of all team members under their charge by way of coaching, mentoring, training, and advocating continuous improvement.

Assign room attendants’ tasks ensuring that all rooms needing service are assigned. This includes vacant, show, arrival, occupied, departure rooms and room moves.

Prepare and distribute assignment sheets to assigned staff and review priorities.

Assign designated guest room keys and telephones to assigned staff. Maintain accurate record of such and ensure security of keys.

Communicate additions or changes to the assignment sheets as they arise throughout the shift.

Check all room attendants’ supplies and equipment to ensure they are in proper order.

Inspect all vacant rooms as the first task to undertake when you arrive at your building, to ensure these rooms are in a state to be sold as a result of a last-minute sale/ walk in.

Inspect arrival rooms cleaned by assigned Room Attendants using designated checklists. 

Ensures that guest traces, turndown and VIP status are acknowledged to the required standard.

Conduct the specified amount of room audits per week and coach, mentor and train team members under your charge based on those results.
Inspect all departure/occupied rooms/public areas completed by room attendants to ensure proper standard of cleanliness and ensure an accurate count of house wares inventory is completed.
Report any equipment failure or maintenance defects to the Engineering Department and frequently check to ensure defects are fixed.

Order supplies and ensure ample stocks is maintained within cubbyholes.

Complete relevant reports in accordance with departmental standards.

Maintain safety standards.

Conduct housekeeping buildings inspections in your assigned zones for quality and cleanliness.

Assumes all responsibility for the day-to-day effective management of the assigned building, assigned team members, property and satisfaction of guests occupying the building.

Consistently use all software and hardware assigned to enhance service delivery.

Required Skills and Qualifications:

At least one year experience in a similar role.
Knowledge of proper cleaning techniques, requirements, and use of equipment.

Knowledge of proper chemical handling.

Ability to perform job functions with attention to detail, speed, and accuracy.

Ability to prioritize and organize tasks.

Ability to think clearly, remain calm and solve problems using good judgment.

Ability to follow specific directions thoroughly.

Desire to understand guests’ service needs.

Ability to work cohesively with co-workers as part of a team.

Ability to work with minimal supervision.

Maintain confidentiality of guest information and pertinent hotel data.

Ability to ascertain departmental training needs and provide such training.

Willing to direct the performance of staff and follow up with corrections when needed.

Flexibility to work on weekends, holidays, and evenings as scheduled.                            

At least 3 years experience working in the hospitality industry would be an asset 

Strong command of Microsoft Office Suite, especially Excel

Proficiency of property management software (OPERA) would be an asset. 

An Associate Degree or Bachelor’s Degree in a Tourism discipline or equivalent would be an asset

Deadline for applications: March 25, 2026

Please note that only suitably qualified applicants will be invited to interview.