Residence Education Coordinator

Residence Education Coordinator (REC) is responsible for providing day-to-day administration, supervision, and management of their assigned residential community and Resident Advisor team, as well as leadership for the development of the entire community of 1700+ students from 5+ downtown Chicago universities.

What You'll Do:

• Providing leadership for residence education programs through their work with residents and their supervision of Resident Advisors.
• Providing appropriate crisis response leadership for a variety of incidents and situations.
• Collaborating with the Director of Residence Life, developing the departmental strategic planning process, performance review process and professional development opportunities.
• Fostering a supportive and challenging multicultural environment focused on leadership through staff selection, training, community development, and interpersonal contact with staff and residents.
• Adjudicating violations of conduct standards and administer judicial procedures that encourage appropriate community behavior.
• Collaborating with member institutions and other staff members to address resident needs, concerns, and interests.
• Respond to and manage any issues, conflict, or concerns brought forth by students, parents, staff, and guests.
• Providing a high level of customer service in communicating with visitors, parents, employees, and vendors in day-to-day operations.
• Responsible for one or more of the following areas: Conduct and Judicial, Resident Advisor Recruitment/Selection/Training, Manage/Plan/Lead Move In & Out Processes in conjunction with the Housing Team, StarRez & Systems Management.
• Management, operations, and leadership of the entire community as a member of the Residence Life and Management Team.

This is a live-in required position in the heart of Chicago’s South Loop, with shared on-call and evening duty responsibilities. In addition to all standard Peak Made benefits, this position is also eligible to receive* a furnished one-bedroom apartment, all-inclusive utilities, meal plan with flex dollars, and monthly cell phone stipend.

Ideal Skills & Qualifications:

• Ability to develop and cultivate relationships; works well in a team-oriented environment.

• Strong work ethic, with the ability to multitask and prioritize needs.
• Excellent customer service skills while maintaining the highest standards of professionalism.
• Experience with Housing and/or Residence Life software, StarRez strongly preferred, and ability to learn new systems successfully.
• Ability to track and maintain budgets for multiple, large-scale, and ongoing programs.
• Ability to provide direction and development to individuals and staff.
• Excellent record keeping and organization skills.
• Excellent verbal and written communication skills.
• Candidate must be available on evenings and weekends during peak move-in and move-out periods.

What You'll Need:

• Bachelor’s degree required; Master’s degree preferred.
• Experience in community development, educational programming, leadership training, and/or advising student government associations.
• Proven ability to work productively with a diverse range of students and staff, with sensitivity to the unique qualities of urban education, as well as in high-stress or crisis management situations.
• Computer literacy required, ability to navigate Microsoft Office and learn new software systems successfully.

Physical Requirements

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery (i.e., phone, copy machine, etc.)
• The person in this position frequency communicates with students and parents. Must be able to exchange accurate information.
• While performing the duties of this job, the employee is regularly required to talk or hear.

* Full-time staff members that are required to live on-site per the terms of their position are eligible to receive a discount of 100% on rent.

*The anticipated pay range for this role is $53,000–$55,000 annually, with final compensation determined based on experience, skills, and internal equity.