Resettlement Associate

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief Sacramento seeks a Resettlement Associate to serve within the Extended Case Management (ECM) team, supporting refugee individuals and families who require continued and coordinated assistance beyond initial resettlement. The Resettlement Associate assists with the delivery of essential services and ongoing care in collaboration with World Relief staff, local churches, and community partners. This position operates within grant‑funded programs and is responsible for completing required services within established timeframes, as well as maintaining accurate and timely case management documentation. As part of the broader integration team, the Resettlement Associate supports the success of assigned cases through consistent client engagement, effective service coordination, adherence to program requirements, and strong collaboration with colleagues.

This is a limited-term position funded through a grant agreement until 9/30/26 and contingent upon funding extension.

ROLE & RESPONSIBILITIES::
• Assist with the collection and organization of eligibility documentation for prospective clients

• Connect clients to in‑house services and coordinate referrals to external service providers to support progress toward self‑sufficiency

• Support ECM staff with assigned tasks to ensure the timely completion of essential services

• Build and maintain positive working relationships with local service providers while representing World Relief Sacramento professionally

• Document all participant services, interactions, and activities accurately and in a timely manner in accordance with program guidelines and World Relief Sacramento policies

• Maintain and update client records in protected online databases (e.g., Dynamics, Teams), ensuring confidentiality and data accuracy

• Support the achievement of grant requirements and deliverables by providing timely, high‑quality services

• As needed, transport and accompany clients to appointments with Social Security, Department of Human Assistance, Refugee Health Clinic, ESL and employment service providers, and other required or beneficial services

• Participate in ongoing training and professional development to improve service delivery and ensure program compliance

• Collaborate effectively with World Relief Sacramento staff across departments and with external partners to support holistic case management

• Participate in weekly staff meetings and other meetings as directed by the supervisor

• Perform other duties as assigned

JOB REQUIREMENTS::
• Mature and personal Christian faith

• Committed to the mission, vision, and values of World Relief

• Desire to serve and empower the Church to impact vulnerable communities

• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

• Bachelor’s degree in social work or related field of study; or equivalent work experience

• Willingness to occasionally provide services outside of normal work hours (evenings and weekends)

• Cross-cultural experience

• Strong communication skills, with fluency in written and spoken English; bilingual in Dari, Pashto, Arabic, Russian, Ukrainian, or other languages preferred

• A valid driver’s license and a satisfactory Motor Vehicle Record (MVR) are required.

• Must have access to a reliable, private vehicle and insurance that can be used for local travel and transportation of clients.

• Must be comfortable driving a large passenger van.

PREFERRED QUALIFICATIONS::
• Alignment with WRS core values of serve, drive, care

• Demonstrated success working and communicating effectively in a multi-cultural environment

• Familiarity with Sacramento area social service providers strongly preferred

• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters

• Strong command of Microsoft Office applications

• Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms

• Ability to work as part of a team and support program-specific volunteers and interns

• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;

• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively

• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.