Resettlement and Data Coordinator - 2025558

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief is seeking a Resettlement and Data Coordinator, a dual role serving in both the Program for Initial Resettlement (PIR) and the Refugee Support Services (RSS) program. The Coordinator carries an individual caseload of newly arrived refugees through PIR and is responsible for data management for the RSS program. This position is grant funded and is dependent on continued funding from the federal and state governments.

Please note: This is a full-time position.

ROLE & RESPONSIBILITIES::
• Provide multi-faceted case management services to newly arrived refugee and SIV clients.
• Provide essential orientation to life in the United States to promote successful community integration
• Coordinate permanent housing and furnishings for newly arrived refugees
• Develop service plans and coordinate services with other service providers
• Assist newly arrived refugees to access medical care, education for children, and English for adults
• Provide transportation for refugee clients to/from core appointments
• Provide cultural orientation classes for newly arrived refugees
• Assist refugees to apply for and obtain public benefits, including FNS, Medicaid and Cash Assistance
• Administrative duties including case noting, maintenance of case files, and use of state and WR databases
• Communication with community partners and/or volunteers as relevant to carrying out core case management services
• Collaboration with case workers in other WR Durham program to facilitate employment, financial self-sufficiency, and holistic health and wellness
• Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief requirements
• Ensure accurate and timely entry of all RSS program service data in the North Carolina Refugee Information System (RSS)
• Maintain accurate state and WR databases by updating service data including Family Self-Sufficiency Plan (FSSP) and employment data
• Other duties as assigned by supervisor and/or required by ORR program guidelines

JOB REQUIREMENTS::
• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• BA/BS in relevant fields such as Social Work, Public Health, or similar degree. Verbal and written fluency in English language
• High levels of comfort with technology, especially Zoom functions
• Fluent in Microsoft software including Excel, Word, and Outlook; skilled in Google Suite products, including Google Drive
• Strong verbal and written communication skills
• Passionate, dynamic, and good at improvising
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment
• Ability to work with individuals from culturally and linguistically diverse backgrounds At least one year case management experience in social work settings
• MS Office skills
• Flexible schedule for occasional work during early mornings, late evenings or weekends.
• Valid driver’s license, regular access to vehicle, and ability/willingness to drive clients to appointments

PREFERRED QUALIFICATIONS::
• Strong preference for candidates who are fluent in at least one of the following languages: Arabic, Dari, Farsi, Pashto, Swahili, Tigrinya, or Urdu
• Dynamics or other CRM experience preferred
• Master's degree preferred.

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.