Reservoir Engineer - Customer Success - EOR

We are looking for a Petroleum Engineer to work in our Customer Success team, to ensure that our Latin America customers are delighted working with Tachyus. The right hire will present crucial petrotechnical information, train customer petroleum engineers how to use Tachyus software, and onboard new projects for clients.

This role may involve visits and short-term assignments to customers in various locations across Latin America, such as Buenos Aires, Argentina; Bogotá, Colombia; Mexico, and other regional hubs. If you thrive in a dynamic environment and are eager to engage with clients and colleagues face-to-face, we encourage you to apply!

As a Customer Success Engineer at Tachyus, you will collaborate closely with our Customer Success Managers, IT specialists, and researchers. Your primary goal will be to enhance the satisfaction of our existing customers, secure renewals, and drive successful upsells.

Reporting Structure & Benefits:

Direct Report: You will report directly to the Customer Success Manager.

Role Dynamics: Initially, you will assume multiple roles due to the dynamic environment of our rapidly growing company.

Compensation and Benefits: We offer top-tier salary ranges and equity packages, and a comprehensive health plan.

Work Environment: Enjoy a stimulating work environment with a diverse and talented multicultural team.

Working Modality: You will benefit from a hybrid working model, combining virtual and face-to-face interactions.

Requirements:

Bachelor’s degree in Petroleum Engineering / Geology with proven reservoir engineering experience.

At least 5 years' experience working as a reservoir engineer or in related positions

Proven experience and strong knowledge in reservoir modeling and simulation

Knowledge of programming languages (SQL, Python).

Demonstrated skills with data analysis are a plus.

Excellent written and oral proficiency in Spanish and English

Familiarity with Jira and Confluence is a plus, as candidates will use these tools to report their activities, track project progress, and manage customer interactions in alignment with internal workflows.

Exceptional presentation, communication, and interpersonal skills

Be willing to continue learning and provide specialist training - Aptitude for understanding technology and explaining it clearly and appropriately to clients

Cultural awareness and sensitivity to work in a truly international environment

Proficient in Excel

Why Join Tachyus?

At Tachyus, you'll be part of a company that's at the forefront of technological innovation in the oil and gas industry. We're committed to developing solutions that meet our clients' needs and promote sustainability and environmental responsibility. Join us and contribute to a team that values your insights and is eager to apply them to some of the industry’s most challenging problems.