Reservations Supervisor

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality?

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include:  

• Oversee daily operations of the in-house Reservations department (team of up to 19, including three coordinators).
• Collaborate with Sales, Revenue, Marketing, PR, and Operations to develop and implement rates, packages, and reservation processes.
• Serve as the primary resource for Tour, Group, and Leisure reservations, supporting agents with bookings, billing, and high-demand periods.
• Manage group reservations processes, including contract audits, inventory accuracy, rate setup, and presenting group data at pre-cons and RevMax meetings.
• Lead team development by creating training materials, updating SOPs, managing incentives, addressing guest concerns, and supporting departmental initiatives.

Your Skills & Qualifications:

• Previous Room Reservations, hotel operations or sales experience is an asset
• 18 months+ commitment to role
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong working knowledge of Opera Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset
• Passion for hotel operations with a strong attention to detail
• Strong communication, interpersonal and problem solving skills
• Excellent written and verbal skills required 
• Strong computer skills with a working knowledge of Word, and Excel

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]