Reservations Sales Agent

AccorHotel

Melbourne, VIC, Australia permanent

Posted: December 1, 2025

Job Description

We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

Love working in Hospitality but want to work Monday to Friday during business hours? This is the opportunity for you to be part of our Sales and Marketing Team as a Reservations Sales Agent!

You are the beginning of an exceptional guest experience. As a Reservations Sales Agent, you will make our guests feel welcome before they arrive!

You will:

• Ensure the best selection for the guest and ensure revenue is maximised through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• Assist in handling and managing group reservations
• Maintain a positive selling approach to maximise both occupancy and rates
• Have a strong sales focus and the ability to upsell the hotel features
• High level of attention to detail
• Great verbal and written communication skills
• Engaging personality that will transpire through the phone

• Sound Knowledge & application of Opera Cloud or similar Reservations system
• Previous experience in a Front Office Or Reservations role will be highly regarded

WHAT IS IN IT FOR YOU:

• Access ongoing learning and development through Accor’s RTO, “Learn Your Way.”
• Explore career growth and mobility opportunities across our international hotel network.
• Take advantage of global perks and discounts at Accor hotels and partner brands.
• Benefit from role-specific tools and support designed to help you succeed.
• Be part of a fun, supportive, and collaborative team environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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