Reservations Manager

Who we are

At The William Inglis Hotel - MGallery South West Sydney, we pride ourselves on blending history, luxury and heartfelt hospitality. Join our hotel team, where you will be supported to realise your true potential and grow your career in an environment that values individuality and excellence.

You will be part of a team where every contribution is celebrated and your ideas are encouraged to elevate our services. We are passionate about creating personalised, memorable experiences for our guests – from intimate stays to world-class events – and we empower you to bring creativity, care, and dedication to everything you do.

Help our guests feel special, and we will do the same for you.

What we offer

Belong in a place where you can be yourself and love what you do. You will join an energetic team where every contribution matters and your creative ideas will elevate our guest experience. 

We are seeking a hands on commercially driven and guest focused Reservations Manager to lead our team and maximise occupancy and revenue in line with M Gallery standards and the values of Accor.

Key Responsibilities:

• Active management of daily reservations enquiries and incoming calls, ensuring each interaction is handled professionally, efficiently, and with a strong focus on conversion and revenue maximisation.

• Drive occupancy, ADR and overall revenue through effective management of all reservations enquiries, with a strong focus on up-selling and conversion.

• Monitor demand, adjust rates and availability, and manage inventory to optimise performance across all distribution channels (PMS, GDS and online platforms).

• Prepare monthly forecasts and analyse performance, identifying opportunities to improve results.

• Manage room allocations, group bookings, promotions and contracted allotments to maximise yield.

• Identify and manage overbooking risks proactively to protect the guest experience.

• Lead, motivate and develop the Reservations team to achieve sales targets and deliver exceptional luxury service.

• Ensure strong collaboration with Front Office and Sales to align strategy and maximise commercial outcomes.

• Maintain expert knowledge of the property, rate structure and market to convert every opportunity.

This role requires a strategic thinker with strong revenue awareness, leadership capability and a passion for delivering exceptional guest service while driving measurable results.

If you're ready to take your craft to the next level and create memorable moments for our guests, we'd love to hear from you!

To be successful in this sought after role you will demonstrate: 

• Strong knowledge of reservations management with a solid understanding of revenue and a working knowledge of Opera and RESA Web.  
• Previous experience in a similar role within a reservations, front office, or sales environment.
• Ability to lead and work with multiple stakeholders efficiently in a fast-paced environment.
• Flexibility to work varying shifts, including weekends, and public holidays.
• Appropriate rights to work in Australia.
• Entrepreneurial spirit with a drive for results, ambition, positive energy and an eye for detail.
• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Good interpersonal skills with the ability to communicate, negotiate and build relationships with all levels.  

At The William Inglis Hotel, part of Accor’s MGallery Collection, you’ll enjoy:

• Career development within Australia’s largest hotel group
• Discounts on accommodation and dining across Accor globally
• A supportive, inclusive, and dynamic team culture
• The opportunity to be part of a unique property that blends luxury, heritage, and hospitality

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Apply now

Join La Maison - M Gallery and let your passion shine!