Reservations Executive

About us

Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, Milos, and the Peloponnese.

With more than 30 years of expertise and a team of over 400 associates, Empiria Group is driven by a shared purpose: to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values — finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.

At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth.

Role Overview

The Reservations Executive is responsible for addressing the reservation process for all hotels within the Empiria Group, ensuring a seamless experience for guests. This role requires a deep understanding of our offerings and the ability to communicate effectively with guests and partners.

Key Accountabilities

• Handling all aspects of reservations, including inquiries, confirmations, changes, and cancellations.
• Provide exceptional customer service over the phone and via email, ensuring all guest needs are met promptly.
• Work closely with other departments to maintain accurate and up-to-date information regarding availability and rates.
• Generate and manage paperwork (invoices, refunds, credits, etc.) for our customers and internal processes.
• Maintain comprehensive knowledge of the properties and services offered by Empiria Group to answer guest inquiries accurately.
• Participate in training programs and maintain updated knowledge of industry trends and best practices.

Requirements:
• At least 3 years of experience as a Reservations Executive or in a similar role within a luxury hotel environment.
• Strong communication skills in both Greek and English; additional languages will be considered an asset.
• Proficiency in hotel management systems (PMS) such as Opera or Fidelio, as well as experience with channel management systems.
• Excellent command of the Microsoft Office Suite, with particular emphasis on Excel.

Candidate’s Profile

• Ability to manage multiple tasks in a fast-paced environment while maintaining strong attention to detail.
• Strong customer service orientation with a proactive approach to problem-solving.
• Ability to work both independently and as part of a team, contributing positively to the working environment

Benefits:
At Empiria Group, our hotels are more than workplaces — they are environments where people grow, evolve, and find purpose.

• Private health insurance
• Company laptop & mobile phone
• Development & training opportunities
• A respectful and internationally oriented working environment
• Travel, accommodation & meals covered for all on-site visits
• Friends & Family Rates within company’s chain of hotels
• Exclusive Employee Discounts within company’s network of selected partners and local service providers.
• Numerous employee recognition & engagement programs and actions (special experiences & scheduled events, employee recognition days, awards and much more)

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​

You provide the Talent!

We provide the Space for Opportunity and Growth!