Reservations Agent

Confidential

Not specified permanent

Posted: February 17, 2026

Required Skills

Job Description

We’re looking for a skilled and customer-focused Reservations Agent to join our team.

You’ll be responsible for assisting clients with their bookings, handling inquiries, and ensuring a seamless reservation process. You’ll also play a key role in maximizing sales through upselling while managing reservations using the FareHarbor system and Salesforce.

About Us

Go Tours Hawaii is a leading Hawaiian tour provider dedicated to creating unforgettable travel experiences. We specialize in adventure tours, cultural excursions, and bespoke travel itineraries tailored to diverse interests. Our mission is to inspire people to explore Hawaii with curiosity and joy. We value our Philippine team and are excited to welcome new members to our growing family.

Responsibilities:

Handle customer inquiries via phone, email, and chat, ensuring a smooth booking process.

Upsell tour packages and additional services to maximize sales opportunities.

Provide accurate and detailed information about tour itineraries, pricing, and promotions.

Manage and update customer records in the FareHarbor system and HubSpot to ensure accurate bookings.

Follow up on leads, engage in cold calling and outbound sales, and nurture customer relationships to drive conversions.

Coordinate with drivers and narrators regarding booking issues, guest count, and inquiries to ensure seamless tour operations.

Assist in resolving booking-related concerns in a timely and professional manner.

Collaborate with the sales and marketing team on strategies and promotions.

Handle other admin tasks as needed.

Stay updated on industry trends and best practices to improve service quality.

Qualifications:

Previous experience in customer service, reservations, or sales, preferably in travel or tourism.

Strong ability to upsell and recommend the best tour options for customers.

Proficient in using the FareHarbor booking system and HubSpot (or other CRM platforms).

Experience in cold calling, outbound sales, and lead follow-ups is an advantage.

Excellent verbal and written communication skills with a strong customer service focus.

Highly detail-oriented and able to multitask in a fast-paced environment.

Strong and reliable internet connection is required for remote work.

Flexible schedule, willing to work opening or closing shifts, including weekends (two days off per week).

Proactive, self-motivated, and a strong team player.

Why Join Us?

Competitive salary + commission opportunities!

Work in a friendly, laid-back, and supportive environment.

Opportunities for career growth and professional development.

Remote work setup.

Don’t miss out on this exciting opportunity—apply today and be part of our growing team!

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.