Reservations Agent - Moxy Patra Marina

SWOT Hospitality Management Company

Patras, Western Greece, Greece permanent

Posted: February 13, 2026

Job Description

SWOT Hospitality is seeking for Moxy Patra Marina

Reservations Agent

Ready to turn bookings into experiences? At Moxy, we don’t just take reservations, we create first impressions. As a Reservations Agent, you’ll be the go-to contact for guests, delivering fast, friendly, and upbeat service while helping maximize revenue opportunities.

Key Responsibilities

Reservations & Guest Communication

• Handle reservations via phone, email, and online systems with speed and accuracy
• Share clear, engaging info about rooms, rates, and promotions
• Manage modifications, cancellations, and special requests smoothly
• Stay up to date on hotel offerings and local highlights

Revenue & Occupancy Support

• Spot upselling opportunities to enhance guest stays
• Monitor availability and booking patterns
• Track no-shows and process charges where needed

Providing Exceptional Customer Service

• Deliver a welcoming, confident, and efficient booking journey
• Respond to guest questions and concerns with positivity and solutions
• Promote loyalty program benefits

Administrative & Coordination Tasks

• Keep reservation records accurate and updated
• Collaborate with Front Office, Sales & Revenue teams
• Assist with reports and forecasts

Requirements:
• Previous experience in Reservations, Front Office, or Hospitality Customer Service preferred
• Excellent communication skills in English
• Strong organization & attention to detail
• Comfortable multitasking in a fast-paced environment
• Familiar with reservation systems & Microsoft Office
• Positive energy and passion for hospitality

Benefits:
• A dynamic & inclusive environment

• Competitive Salary Package
• Career growth opportunities within SWOT Hospitality Group
• Employee Wellbeing Initiative, including mental health support, empathy training and 1-1 coaching

About SWOT Hospitality

· We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.

· We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.

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