Reservations Agent

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!

Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...

At Pullman, Progress is at the heart of what we do! By joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. 

• Manage all reservation enquiries promptly, maximising revenue through effective upselling and adherence to rate structures.
• Deliver professional, friendly, and knowledgeable service to all internal and external guests, including accurate call handling and system input.
• Maintain and manage reservation channels, including telephone calls, general hotel inbox, and group reservations email.
• Ensure all guest information and bookings are accurately recorded and maintained within the PMS and reservation systems.
• Maintain strong knowledge of the property, rate structures, Accor Loyalty Programme, and available products to optimise occupancy and guest experience.
• Communicate effectively with internal departments, including relaying guest requests, sharing relevant information, and identifying sales leads.
• Participate in briefings, training, and internal communications to remain informed and compliant with brand and operational standards.

• Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA Cloud PMS, or similar PMS
• Experience delivering excellent customer service
• Experience providing prompt and efficient service including upselling advantageous

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship, so Australian working rights are required.