Reservation Manager - Avani+ Lanexang Vientiane Hotel (Pre-Opening Team)

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.

Avani+ Lanexang Vientiane Hotel set to open in Q2 2026 will bring contemporary style and Laotian flair to the heart of the capital, just minutes from Wat Si Saket, Vientiane Night Market, and Chao Anouvong Park. The hotel’s 197 guest rooms and suites will blend modern design with local touches, offering its guests the choice of four dining venues, including an international all-day dining restaurant, a western comfort food concept and bar, and a Southeast Asian fine-dining restaurant. Guests will enjoy Avani Spa with five treatment rooms, an Avani Fit fitness centre and studio, an outdoor swimming pool, and versatile event spaces including a ballroom for up to 320 guests.

As Reservations Manager, you will be responsible for leading and optimizing the performance of the Reservations team, ensuring efficient operations, revenue maximization, and a seamless guest booking experience. You will play a key role in driving accuracy, conversion, and channel effectiveness while supporting the hotel’s overall revenue strategy. This role is critical during the pre-opening phase, establishing strong processes, systems, and team capability from day one. You will work closely with Revenue Management, Sales, Front Office, and other operational departments to ensure reservations integrity and guest satisfaction.

You will report directly to the Director of Sales & Marketing.

Key Responsibilities:

• Lead, train, coach, and motivate the Reservations team to achieve performance and service excellence
• Ensure all Reservations SOPs, brand standards, and policies are consistently adhered to
• Monitor team performance, accuracy, productivity, and conversion, providing regular feedback and coaching
• Oversee daily reservations operations to ensure a high level of accuracy in bookings and guest data
• Review daily arrivals to ensure guest preferences, special requests, and profiles are properly communicated and fulfilled
• Coordinate closely with Front Office and other departments to ensure guest expectations are managed and reservations are honored
• Support Revenue Management in inventory control, including allotments, group blocks, and rate code maintenance across all systems
• Maximize revenue through effective upselling and cross-selling strategies
• Ensure optimal utilization and performance of all distribution channels, including IBE, GDS, Tour Operators, Corporate channels, and Regional Sales Offices
• Monitor booking trends, pickup patterns, and channel performance, highlighting risks and opportunities
• Contribute to pre-opening system setup, testing, and process alignment

• College or Bachelor’s degree in Hotel Management or a related field
• Minimum 3 years of experience in Reservations and/or Rooms Division within a hotel environment
• Strong knowledge of hotel systems, including PMS, RMS and distribution channels
• Solid understanding of revenue principles, inventory management, and distribution dynamics
• Good knowledge of the local and regional market, competitors, and destination demand drivers
• Strong communication and coordination skills
• Detail-oriented, organized, and able to perform well in a fast-paced environment
• Experience in a 4 or 5-star (international hotel brand preferred)
• Fluent in English, Lao, and Thai
• Local Laos / Vientiane experience preferred
• Southeast Asia market experience required