Reservation Customer Care Seasonal Check-in Assistant

Confidential

Edinburgh, Edinburgh, City of part_time

Posted: January 30, 2026

Required Skills

Job Description

Your Role

Working as part of our seasonal Customer Care and Reservations team you'll be helping Rabbie’s to continue to develop and produce experiences that last a lifetime. The role is dynamic and you will need to use your own initiative, positive attitude and quick thinking in a fast paced and changeable environment.

The primary shift for this role is 07:00-10:00 based at our Edinburgh departure point, the Edinburgh Bus Station.

Your Responsibilities

Assist with customer enquires (face-to-face) covering a range of questions relating to our products

Check-in tour passengers at our Edinburgh departure point.

Investigate bookings and solve problems to support the operation and achieve customer experience objectives

Convert sales using skills and knowledge that you will develop

Process scheduled tour bookings via our in-house booking systems (training will be provided)

Play your part in assisting the Customer Care and Reservations Team to achieve set targets

Process tour payments

Maintain an awareness and adhere to Health & Safety policies

Your Skills and Experience

Essential

Excellent customer service skills

Ability to adapt to wide range of duties and react to a variety of customer enquiries

Strong interpersonal and communication skills (phone manner, email and face-to-face communications)

Outstanding attention to detail

Enjoy working collaboratively in a team as well as being confident to think on your feet and solve problems independently

A real passion for travel/tourism and a good geographic knowledge of the UK, Ireland and mainland Europe

Highly adaptable and able to respond well under pressure

Passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy

Desirable Skills

Previous experience within a Tour Operator or a related industry and/or experience within a customer service role

Language skills

Advanced Microsoft Office Suite

Contract length: 6 Months with an expected start March/April

Job details:

Hourly (3 hours) from 07:00-10:00

5 days a week

Friday to Tuesday OR Thursday to Monday

Location: Edinburgh Bus station

Application Closing Date Monday 2nd February 2026

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