Reservation & Admin Officer

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Nestled in some of the world’s most captivating locales – ranging from vibrant cities to sun-drenched, palm-fringed beaches – we craft unforgettable memories for every guest at each destination.

Anantara is inspired by the Sanskrit word meaning 'without end', and our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression. Our guests share this belief, seeking remarkable experiences and authentic connections that enrich their lives, whether they are travelling for leisure, business, or self-discovery.

Our journey began in 2001 with the opening of the first Anantara resort in Thailand’s renowned seaside town of Hua Hin. Since that day, we have expanded our presence into new corners of the globe, from pristine beaches and private islands to tranquil coastal retreats, ancient sites, and vibrant metropolises. Today, our portfolio of destinations encompasses Asia, the Indian Ocean, the Middle East, Africa, and Europe.

Our thoughtfully designed luxury hotels and resorts provide windows into the unique character of each location. Inside and out, travellers connect with the places, people, and stories that make each destination truly exceptional. Through personal experiences, guests curate a lifetime of memories as Anantara opens doors to unforgettable journeys filled with adventure and indulgence.

Anantara Kihavah Maldives Villas

Nestled within the Baa Atoll – a UNESCO Biosphere Reserve – Anantara Kihavah Maldives Villas is a private island sanctuary that epitomises natural beauty and barefoot luxury. Fringed by powder-white sands and a turquoise lagoon that melts into the horizon, our resort offers an extraordinary setting for both guests and team members.

Home to 80 expansive beach and overwater villas and residences, Anantara Kihavah is a place where rare encounters and curated moments define the guest experience – from snorkelling with manta rays and dining beneath the sea at our acclaimed underwater restaurant SEA, to gazing at the stars from the Maldives’ only overwater observatory.

As part of Anantara Hotels, Resorts & Spas – a globally recognised luxury brand founded in Thailand in 2001 – we are committed to delivering meaningful journeys through heartfelt hospitality and authentic discovery. At Anantara Kihavah, team members become part of a dedicated family, passionate about crafting unforgettable experiences in one of the world’s most inspiring destinations.

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Assist in the effective operation of the Front Office department, to meet the business goals of the hotel.

• Adhere to all Standard Operating Procedures.

• Ensure timely responses to all emails pertaining to pre-booking matters, addressing inquiries and providing necessary information in a prompt and efficient manner.

• Take personal responsibility for driving upselling and achieving set revenue targets by months.

• Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.

• Process and respond within 24 hours to all inquiries according to company standards.

• Maintain effective office administrative procedures within the department that will safeguard and detect double bookings, and non-guaranteed bookings related to pre-booking activities.

• To be up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.

• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.

• Maintain a motivational working environment within the department, and with other colleagues in the hotel.

• Understand how the Executive Office, Sales Office, Group Sales Department and Front Desk relate to the Reservation Department.

• Ensure the master tracking sheet for guest vouchers is updated promptly, facilitating accurate and up-to-date records of voucher-related information.

• Be knowledgeable about local seasonality and events.

• To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.

• Replying to every request for information within the timeline specified by the hotel.

• To provide effective administrative support for the department, completing all activities to the required standard, and in a timely manner.

• Organisation of and attendance at hotel meetings, and the efficient coordination of all logistical and support activities when required.

• Efficient processing of mail, faxes and other written communications on behalf of the hotel

• Undertake any other reasonable responsibilities and requests by guests and Management.

• Previous experience in a similar role (Minimum 2 Years) in a five-star resort
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English Language both written and verbal
• Must possess effective time management skills
• Must have an optimistic approach to guide, counsel the employees in pressure.
• Must currently hold the role applying for
• Should have qualifications matching to position applying for
• Trackable references to support the role applied for

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