Research Operations Program Manager

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Position Description:

As a Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close collaboration across research, design, product and engineering teams, you will programmatically support cross-functional teams’ research needs. You will support the operations for our research function, including our research enablement program and the research participant experience for our Okta users. You’ll also collaborate with other Ops functions to upkeep the infrastructure for programming to be successful, following compliance and governance best practices.

In this role, you’ll get to:

• Work collaboratively across multiple teams to empower Okta staff to carry out impactful research

• Help teams access relevant knowledge through reviews of past research

• Support cross-functional team members to analyze, share, and store their findings and insights

• Maintain research documentation, templates and other informational resources for research methods, procedures and technique

• Contribute to internal activities that help cultivate Okta’s broader user research culture and community

• Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations

• Contribute to the continuing improvement of our research systems, such as our participant panel and research repository

• Manage and maintain a database of existing and prospective research participants

• Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers

• Ensure compliance with ethical research standards as well as privacy policies and regulations

Qualities that would make you a great candidate for this role:

• 2+ years of experience working in research or operational programming roles

• A holistic and collaborative approach to solving problems

• Proactive approach to making research a team sport

• A strong sense of transparency and flexibility

• Knowledge of the practices and impacts of inclusive research and design approaches

• Creativity in supporting challenging research recruitments

• Strong organizational and multitasking skills to support multiple research programs simultaneously

• Excellent communication and collaboration abilities, with experience engaging with both technical and non-technical stakeholders

• Knowledge of UX research approaches and methodologies (including direct research experience to ensure quality of research)

• Comfortable with some ambiguity and possess a desire to overcome obstacles

• A curious mind, a quick learner with a bias for action, and an attention to detail

• An ability to train/coach others to ensure the program runs successfully and the people who you’re guiding to execute research themselves are fully supported

Education

•

• Bachelor's or Master’s degree in anthropology, sociology, psychology, human-computer interaction, program management, business (or other related field) or equivalent work experience

• You must attend in person orientation in Toronto the first week of employment.

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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:
$91,000—$137,000 CAD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits

• Making Social Impact

• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.