Research Operations Coordinator (f/m/d) - 100% remote from South America

Confidential

Remote job permanent

Posted: January 30, 2026

Required Skills

Job Description

ABOUT PLAYTESTCLOUD

PlaytestCloud’s Player Insights Platform™ enables game studios to improve their games by providing feedback from real players. Over 60% of the top-grossing game studios have tested their games with PlaytestCloud.

🏆 We’re the premier user testing provider for games. We help game studios worldwide make the best games they possibly can.

🏆 We build our own technology that adds screencast recording, security features, and player instructions to games.

🏆 We’re bootstrapped and profitable, with 400+ paying game studios and 1,000,000+ playtesters.

🏆 We offer player insights to a wide range of mobile and PC developers

THE ROLE

We are seeking a passionate and detail-oriented Research Operations Coordinator (f/m/d) to play a key role in shaping the next generation of gaming experiences in South America. You'll be at the heart of making games great, using your technical expertise to plan, set up, troubleshoot, and run playtests with our in-house software. You’ll also engage directly with clients to ensure their vision aligns with the testing process and to deliver impactful insights for their games.

As one of our team members in South America, you’ll help expand our support for North American clients. Since most of your team will be in Europe, you’ll need to work independently and manage your time effectively.

Key Responsibilities:

🚀 Automated Playtest Monitoring & Support: Actively monitor the performance of automated playtests, troubleshoot issues independently with urgency and attention to detail to ensure on-time delivery of results.

🚀 Custom Playtest Coordination & Ownership: Oversee the end-to-end process of remote mobile playtesting for custom projects, ensuring efficient planning, execution, and delivery. Responsibilities include project scoping, quoting, technical playtest setup and delivering insightful results to stakeholders.

🚀 Proactive Client Consultation: Serve as a primary point of contact for North American clients, offering timely and effective communication through email and Zoom. Provide tailored support for each playtest, ensuring client needs and expectations are met or exceeded.

🚀 Exceptional Team Support: Coordinate playtests and troubleshoot issues with the greater Research Operations team while working asynchronously across time zones.

🚀 Cross-Platform Collaboration: Use in-house and external software programs to facilitate playtesting and client communication, including Asana, Front, Slack, Heroku and our own Player Insights Platform™.

🚀 Documentation: Document and regularly update information for current projects as well as maintain our internal help center.

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