Research Manager – Primary Market Research, Data Visualization and Analysis

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Research Manager – Primary Market Research, Data Visualization and Analysis

Job Description: Research Manager – Primary Market Research, Data Visualization and Analysis

Location: Gurgaon, India
Team: Advisors Research Center (ARC) – Global Facilities India (GFI)

Overview
The Advisors Research Center (ARC) is a global team of researchers within Mastercard that delivers high‑quality, end‑to‑end research in support of Mastercard’s Advisors and Consulting Services. ARC partners closely with consulting teams and internal stakeholders to design, execute, and deliver rigorous research that informs strategic decision‑making for clients across industries and markets.

As part of ARC’s continued growth, Global Facilities India (GFI) supports global and regional ARC engagements by providing scalable, high‑quality quantitative research delivery. The GFI team works closely with ARC researchers and consultants to ensure consistency, speed, and quality across research execution and outputs.

This role sits within the ARC Quant Research capability in GFI and plays a key role in managing quantitative research execution across fieldwork, scripting, data quality, and analysis for global research projects.

Role:

As a Research Manager – Data Visualisation and Analysis, you will be responsible for managing and delivering quantitative research workstreams across multiple markets. You will be primarily responsible for analysing data and delivering client-facing reports while coordinating survey scripting, fieldwork execution, data validation and processing to ensure high‑quality research outcomes.

Candidates for this position should have strong end‑to‑end quantitative research experience and be comfortable working across the full research lifecycle.

Key responsibilities include:

- Manage and execute quantitative research workstreams across global and regional studies

- Coordinate quantitative survey design, fieldwork execution, data processing, and data analysis and insight generation

- Collaborating with project teams to identify business questions, key performance indicators (KPIs), and reporting requirements.

- Creating compelling visual narratives, charts, and infographics to explain complex data trends clearly.

- Building interactive, real-time research dashboards (using tools like Power BI) to support team analyze quantitative research data.

- Translate complex datasets into clear narratives that guide actionable insights and build client reports as per research requirements

- Review outputs for accuracy, formatting consistency, and clarity

Qualifications & Skills:

- 5–10 years’ experience at a research agency executing end-to-end custom research (i.e. questionnaire design, survey programming, data analysis, reporting, and presenting)

- Strong understanding of endtoend quantitative research methodologies and workflows

- Handson experience managing quantitative fieldwork and working with panels

- Proficiency with quantitative research and analytical tools (e.g., SPSS, Q, R, DisplayR, or similar) is a plus

- Demonstrated experience working on research across a range of methodologies and approaches (e.g. U&A, Conjoint/ Discrete Choice, Concept tests, MaxDiff, Driver’s Analysis, Segmentation Analysis, etc...)

- Experience translating research findings into strategic insights.

- Strong project management experience with an ability to manage several projects at the same time.

- Some experience with qualitative research, specifically In-depth Interviews and Focus Groups is preferred.

- Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred

All About You

- Naturally curious about data, research, and consumer behavior

- Comfortable taking ownership of defined workstreams and delivering against timelines

- Able to balance analytical rigor with practical execution

- Collaborative and effective when working across global, cross‑functional teams

- Confident working with structured processes, datasets, and research tools

- Proactive in identifying issues and proposing solutions

- Thrive in a fast‑paced, dynamic research environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.