Research & Development Technician

Position Summary

IBS is a forward-thinking company focused on delivering cutting edge technological solutions to its customers. To accomplish this, it important that the company has the best products, and its staff are competent for sales, implementation and maintenance of the solutions sold.

Under the direct supervision of the Senior Engineer of Product Development & Training, the R & D Technician will assist the department in product development initiatives for the organization as well as aiding in the various training initiatives of the business.

Key responsibilities & duties

Assist design and development projects for new products, product/process changes and enhancements including related testing, tooling, and fixtures.

Researches and monitors existing client base and industry developments and identifies potential new product opportunities.

Testing of New products to ensure they meet expectations.

Testing of existing products to provide additional solutions and functionality.

Examine existing installation practices and develop potential improvements.

Assist in the organization’s training program

Maintain an up-to-date knowledge of all systems, products and services through research, meetings and attending courses.

Assist the Senior Engineer and other line managers in preparing documentation for training programs and knowledge transfer.

Assist in the documentation of all installed systems and solutions.

Assist in providing training to customers and internal staff as may be required.

To be an escalation point for support within the organization. Technical issues that cannot be resolved by lower levels of support staff are escalated to the Tier 2 Support who is capable of troubleshooting and resolving the most difficult and complicated issues.

Responsible for reproducing / confirming product defects.

Act as a back–up for lower-level Technical Support Engineers and Technicians.

Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues.

Knowledge, Skills & Abilities

Team player with excellent interpersonal and networking skills, and ability to develop and maintain relationships with team members, staff, partners, and stakeholders at all levels.

Strong oral and written communication skills, with ability to draft correspondence and present verbal and written reports independently.

Strong research, analytical and problem-solving skills.

Independent problem solving, self- directed, with ability to recognize when to refer the problem to the next level of support.

Excellent time management and priority management skills

Confidential, discrete, ethical, and trustworthy.

Self-starter with the ability to multi-task effectively and independently within a fast-paced environment

Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.

Working knowledge of LAN, Wireless, Server and Firewall Technologies

Basic knowledge of Cloud Computing Concepts

Basic knowledge of Linux and Windows operating Systems

Keeps abreast with latest technology trends and patterns as it relates to business systems.

Academic Qualifications & Experience

Associates Degree in Information Technology

Minimum of two years’ experience in an information technology role

CompTIA A+ and/or Network+

Cisco, Fortinet, Microsoft, AWS Certifications desirable.

Applications with current resumé must be submitted on or before 10th  August 2025.

*𝐍𝐁: 𝐎𝐧𝐥𝐲 𝐬𝐮𝐢𝐭𝐚𝐛𝐥𝐞 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐧𝐭𝐬 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚𝐜𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞𝐝.