Required Technical Support Experienced Callers in Inbound

AdeebaEServicesPvtLtd

Kolkata, WB, India permanent

Posted: April 3, 2017

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Quick Summary

Technical Support Executive for Inbound Voice Process in UK/US Shift

Required Skills

Customer Service Technical Support Inbound Calls Printer Issues Router Issues Antivirus Issues Issue Diagnosis Sales Skills Time Management US UK Shift

Job Description

Adeeba e-Services is a leading International BPO running Inbound tech and website process. We provide technical help to our US/AUS and Canadian customers 24x7 with our best technicians.

Greetings From Adeeba E Services Pvt Ltd!!

We urgently require Customer Service Executive /Technical Support Executive for Inbound Voice Process…(Technical Support) in UK/US Shift

Roles and Responsibilities:

Taking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.

Benefits and facilities:

· Fixed Salary on 1st of every month In Salary Account
· 24 leaves in a year+comp offs+b'day leaves
· Very Attractive Incentives
· No Extension of Shift Timings
· Friendly Working Environment
Candidate Profile:

· Must Have Experience in Outbound Tech Support for more than 6 months-1 year
· Must know how to close their own calls.
· Must have good convincing and sales skills.
. Candidates must be able to join immediately.
· Salary:Rs.12,000-22,000/month(fixed)+Huge Incentives
· Shift : UK /US Shift
. 8:30 am to 6:30 pm / 11:30 am to 9:30 pm (UK Shift)
. 9:00 pm to 7:00 am (US Shift)
· Working Days: 6 days
Contact: Rima (HR) @ 7686839463 for further queries

• Academic Qualification - Minimum of 10 + 2 / 10 + 3 years Diploma pass. Graduates

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