Representante de atención al cliente

Distro

Mérida, Yucatán permanent

Posted: March 9, 2026

Required Skills

Job Description

Descripción del Puesto Modalidad: 100% Presencial (No negociable) Ubicación: Mérida, cerca del parque de Santa Ana Salario: $1,076 USD/mes (por honorarios)
Se buscan Customer Service Representatives para manejar un alto volumen de llamadas entrantes y salientes, brindar atención a clientes potenciales y actuales, dar seguimiento oportuno y asegurar una experiencia clara, cálida y profesional. Esta posición es completamente presencial y requiere excelente dominio del inglés.
Horario de Trabajo
1. Training (primer mes) — Obligatorio Lunes a viernes 9:00 a.m. a 7:00 p.m. CST Se requiere disponibilidad total para cumplir con este horario.
2. Operaciones (después del Training) Lunes a domingo, con dos días de descanso semanales Disponibilidad entre: 6:30 a.m. – 9:30 p.m. PST 8:30 a.m. – 11:30 p.m. CST
Es indispensable tener disponibilidad total, incluyendo fines de semana.
Responsabilidades Atender llamadas entrantes con empatía y profesionalismo. Realizar llamadas salientes para seguimiento y engagement. Responder consultas por web y correo electrónico. Proporcionar información clara sobre servicios, procesos y siguientes pasos. Registrar y actualizar información en CRM. Coordinar evaluaciones y comunicar instrucciones al cliente. Colaborar con áreas internas para asegurar transiciones fluidas. Participar en trainings, reuniones y sesiones de coaching. Cumplir con estándares de servicio y procesos internos.
Requisitos Inglés avanzado (oral y escrito). 1 año de experiencia en Customer Service. Manejo de alto volumen de llamadas. Habilidad para gestionar objeciones y mantener engagement. Capacidad de multitarea con múltiples herramientas/sistemas. Deseable conocimiento en CRM. Plus: experiencia en ventas cruzadas o soporte de ventas. Paciencia, claridad al comunicarse y trato cálido.

#SolvoGlobal
#LI-PROMOTED
#LI-Onsite

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.