Reporting Analyst – Global Business Operations

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Reporting Analyst – Global Business Operations role helps IFS to execute on business goals by performing core business reporting for effective business insight across the organization.  This role works at the intersection of analytics, operations, and innovation - building advanced dashboards, automating data processes, and collaborating across global teams to support impactful, data-driven decisions.

Duties and Accountabilities (including but not limited to)

Responsibilities include, but are not limited to:

Reporting & Insights

• Develop and maintain dynamic reports and dashboards using Power BI, Excel and validated data sources to deliver actionable insights
• Perform in-depth KPI analysis to support data-driven decision-making across the business
• Translate complex data into actionable recommendations and prioritized next-best actions to improve customer retention and maximize recurring revenue
• Produce timely ad hoc and scheduled reports tailored to executive stakeholders’ needs, ensuring alignment with the business cadence
• Partner with the business by presenting insights arising from analysis, using compelling visuals and narratives that drive clarity and alignment across business units

Data Strategy & Models

• Make recommendations and manage requests for changes to data models to be used as data sources for reporting
• Perform in-depth analysis of requirements to furnish new KPI data to the business
• Proactively identify opportunities to improve data accuracy, quality, and relevance

Cross-Functional Collaboration

• Collaborate with global teams in sales, marketing, renewals, and customer success to deliver data-driven insights that enhance revenue performance
• Develop and deliver compelling data stories tailored to both technical and non-technical audiences, including executives
• Champion data literacy by coaching colleagues on analytics tools, interpretation of insights, and data-driven practices
• Facilitate cross-functional data-sharing initiatives to unlock incremental business value and foster continuous innovation

Automation & Innovation

• Automate recurring reporting and business processes using Power BI and other modern scripting tools
• Explore AI and machine learning techniques to build predictive models
• Continuously evaluate and implement emerging technologies to drive efficiency and scale analytics capabilities

• Bachelor's degree in Business, Economics, Data Science, Statistics, Computer Science, or a related field (or equivalent professional experience)
• 5+ years of experience in business operations, analytics, or forecasting roles, preferably within the enterprise software or SaaS industry
• Professional certifications such as Microsoft Data Analyst Associate, Power BI Certification, and experience with AI/ML toolkits or GenAI for data interpretation and automation
• High proficiency in Microsoft PowerPoint and Microsoft 365 suite, including Copilot and other productivity tools
• Experience with IFS applications and/or IFS Cloud is advantageous
• Expertise in data analysis, data models, and systems-based problem-solving
• Advanced proficiency with Excel, SQL, Power BI, and Microsoft 365 tools (PowerApps, Power Automate, Copilot)
• Familiarity with enterprise data architectures, including CRM/ERP data structures and data warehousing principles
• Strong business acumen and financial modelling knowledge (TCV, ARR, ACV, TCO) with an understanding of SaaS metrics and licensing models
• Proven ability to communicate complex data insights clearly to cross-functional, executive, and non-technical audiences
• Experience working in global, matrixed organizations with a collaborative, agile, and continuous improvement mindset
• Results-driven with strong attention to detail; demonstrated ability to effectively prioritize time-critical deliverables
• Self-motivated and proactive, with a strong sense of ownership

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.