Repayment Processing Manager

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

In this hybrid strategic and operational role, you will balance managing day-to-day repayment reconciliation with driving long-term improvements. You will be responsible for spearheading the integration of new payment channels and automating backend processes.

Experience with payment channel vendors is essential. You must be eager to embark on automation initiatives and take a hands-on approach to integrating these channels into our business.

What will you do:

Payment Strategy & Expansion:

• Lead the selection and integration of new payment channels suitable for consumer hire purchase (e.g., JomPAY, recurring card payments, e-wallets).
• Manage relationships with external payment gateway vendors and financial institutions to negotiate rates and ensure service stability.

Process Automation:

• Collaborate with stakeholders to design and implement an automated repayment reconciliation roadmap.
• Transition current manual workflows into API-driven or batch-processing models to handle high-volume consumer transactions.

Day-to-Day Operations:

• Oversee the daily clearing and settlement of incoming repayments with high speed and accuracy.
• Resolve unallocated payments and reconciliation discrepancies promptly.
• Manage the operational repayment workflow to ensure customer accounts are updated in real-time.

Reporting & Compliance:

• Monitor transaction success rates and identify friction points in the payment journey.
• Ensure all payment processes comply with regulatory standards and internal audit requirements.

• Job function listed is not exhaustive and can include other responsibilities as assigned.

Requirements:
What are we looking for:

• Experience: 5+ years in dealing with payment processing in FIs. Possess wide knowledge of different types of payment channels in the market.
• Vendor Management: Proven track record of dealing with payment gateway providers and banks. You know who the players are and how to integrate them.
• Technical Aptitude: You are not a developer, but you are comfortable discussing API integrations, file formats, and automation logic with the Tech team.
• Operational Agility: Able to work hands-on with data to ensure speed in daily processing while building long-term solutions.
• Mindset: A "fixer" mentality. You see a manual spreadsheet and immediately think about how to automate it.

Benefits:
• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here.