Repair and Maintenance Manager

TOMRA: Where Innovation Meets Impact

At TOMRA, we’re not just recycling - we’re reinventing it.

Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth!) chance at life turning back into containers again and again.

With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we’re proud to be making a real difference across Australia.

When you join TOMRA, you become a Looper and part of a passionate crew that’s all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we’re always looking for people who share that energy to join us.

We’re also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey- your perspective matters here.

Ready to loop in?

Learn more at www.myTOMRA.com.au and follow us on Facebook, Instagram, X, and LinkedIn. 

TOMRA Collection Australia is looking for a Repair & Maintenance Manager to take ownership of how our return points are repaired, maintained and kept running nationwide.

In this role, you’ll lead the full repair and maintenance program from planning and resourcing through to contractor performance, safety, budgets and reporting.

Working closely with our Service Centre (dispatch), Small Formats and Fitouts teams, you’ll help prioritise and schedule work, reduce risk, improve uptime and speed of repairs, and continuously improve how we operate at scale.

Please note this role is offered as a 12 month Fixed Term Contract

Some other duties you may perform include:

• Build, coach and manage Repair & Maintenance Coordinator, fostering a positive, safe, supportive, high‑performance culture.
• Set objectives and KPIs (uptime, MTTR, SLA adherence, cost per work order) and run weekly/ monthly reviews with corrective actions.
• Provide clear prioritisation and escalation paths; ensure hand‑offs with Service Centre dispatch are timely and accurate.
• Maintain a national, risk‑based program of works including minor works, reactive repairs and site shutdowns for high‑risk items.
• Create/review scopes, finalise work orders, and sequence jobs to minimise downtime and customer impact; leverage economies of scale across regions and teams.
• Manage complex work orders
• Identify patterns in recurring issues and root causes; propose preventative solutions and design changes in partnership with Product Experts and Operations.
• Standardise scopes, close‑out reporting and documentation to streamline execution and learning loops.
• Manage repair & maintenance budget, tracking actuals vs plan, forecast, and implement cost controls (bundling, standardised rates, parts reuse); reporting on financial performance to Senior Project Manager and GM of each state
• Ensure approvals align with the Chart of Authorities (COA) and reporting expectations, escalating where required
• Contractor Management: source, engage and manage contractors: pre‑qualification, onboarding, compliance documentation (SWMS, insurances, inductions) and performance reviews.
• Stakeholder relations: build relationships and work closely with operations team to foster a collaborative team environment with agreed outcomes.
• Monitor SLA performance; address non‑conformance with action plans; continuously improve quality and geographic coverage.
• Maintain strong relationships with landlords/centre management for access, inductions and works coordination; communicate status to internal leaders and cross‑functional teams.
• Provide transparent updates to Senior Project Manager and CS&S Director; support exec and steering reporting needs.
• Govern accuracy and timeliness of work orders, status logs and cost/performance dashboards across System and workflow tools (e.g. Salesforce, IFS, DoneSafe, monday.com).
• Drive data quality (uptime, backlog, safety closures) and publish insights to enable decision‑making.
• Lead by example to embed TOMRA Safe Standards; conduct regular safety inspections/task observations and implement corrective actions.

What makes a great Repair and Maintenance Manager at TOMRA:

• 5+ years’ experience leading repair & maintenance programs in construction, facilities, retail fit‑out or similar industrial environments.
• Demonstrated program management (planning, scheduling, risk), vendor/contractor leadership, and budget ownership.
• Systems proficiency; strong data governance and reporting discipline
• Excellent stakeholder management (internal/external), written and verbal communication, and cross‑functional collaboration

What's in it for you?

• Be part of a purpose-driven organisation making a real impact on sustainability.
• Work with passionate, collaborative teams in a supportive environment.
• Be a part of doing great things for the planet and communities!

Does this sound like you?! If so, we would love to hear from you!

Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn