Renovation Specialist - Service Technician

Renovation Specialist – Service Technician

Why Join Us?
Ackard has been a trusted name in Edmonton for over 40 years, known for quality craftsmanship and homes that truly stand out. We’re a close-knit team that takes pride in our work, supports each other, and genuinely enjoys what we do. Every project is a chance to be creative, solve problems, and see the real impact of your skills. Our culture is built on honesty, integrity, respect, passion, and continuous growth—values we live every day, not just post on a wall. If you’re looking for a place where you can do great work, feel at home, and have some fun along the way, Ackard is the place to be.

What You’ll Do
The Renovation Specialist / Service Technician is a hands-on, multi-skilled trades professional responsible for service work, quality control and warranty-related repairs. This role reports to the Warranty Manager and is responsible for delivering high-quality workmanship, efficient repairs, and providing a positive client experience across renovation and custom home projects.

This position requires someone who can handle a wide range of renovation and repair tasks independently, take ownership of their work, and represent Ackard professionally on site and in client homes.

Construction & Renovation Work

Read and interpret plans, scopes of work, work orders, and deficiency reports to ensure work is completed accurately

Perform repair and patch work, including drywall, painting, tile, casing, trim, siding, and flooring

Install windows, doors, frames, hardware, and interior/exterior trim

Access attics and other confined spaces to investigate building components such as ventilation, plumbing lines, and mechanical systems

Install insulation in walls and complete drywall replacement and finishing as required

Apply caulking and sealants as required to ensure proper finish and weatherproofing

Complete rough and finished carpentry work, including cabinetry when required

Assist with site setup, teardown, and maintain ongoing jobsite housekeeping

Service & Warranty Support

Complete repairs and installations identified in Pre-Possession and Warranty reports

Respond to routine and emergency service calls as required

Coordinate with the Warranty Manager on deficiencies, materials, and follow-up work

Submit required documentation and reports upon completion of service and warranty items

Site, Tools & Safety

Work collaboratively with sub-trades to maintain efficient project flow

Maintain clean, organized, and safe job sites at all times

Complete daily field-level hazard assessments (FLHA) and participate in toolbox meetings

Follow all Ackard safety standards, policies, and building codes

Maintain tools, equipment, and assigned vehicle in safe working conditions

Log daily tasks and updates in Buildertrend construction software

What You Bring

We’re looking for someone passionate about their work, eager to contribute to a team, and committed to delivering high-quality results.

Extensive experience in residential renovation and repair with strong troubleshooting and finish carpentry skills

Ability to work independently with minimal to no supervision while exercising sound judgment and problem-solving skills

Comfortable working at heights (ladders, scaffolding, roofs) with valid Fall Protection certification

Standard First Aid certification and a strong, proactive safety mindset

Humble, coachable, and eager to learn

Trustworthy, reliable, and professional in client-facing warranty and service situations

Clear communicator with strong customer service skills and comfort using construction technology apps

Valid driver’s license, reliable transportation, and a clean driving record

Own tools suitable for renovation and service work

Working Conditions
This position involves hands-on work in both interior and exterior residential construction environments. Team members must be comfortable working in variable conditions and adapting to the physical demands of a dynamic job site.

Residential renovation and custom home build sites

Frequent work at heights and on ladders or scaffolding

Exposure to all weather conditions

Regular lifting up to 50 lbs; occasional assisted lifts up to 75 lbs

Physically demanding work including standing, climbing, kneeling, and tool use

Work in confined, dusty, noisy, or elevated environments

Required use of PPE at all times

Monday to Friday, daytime hours

Minimal overtime; no out-of-town travel

What We Offer
We believe great people deserve great support. Here’s what you can expect when you work with us:

Competitive Compensation: We offer a salary that reflects your skills and experience.

Vacation & Holiday Pay: 9.6% Vacation and General Holiday pay added to every paycheque.

Comprehensive Health Benefits: Full benefits package including dental, prescriptions, eye exams, and extended health services like chiropractic, physiotherapy, and massage therapy.

Disability Insurance: Short-term and long-term disability coverage for peace of mind.

Life Insurance: Protecting you and your loved ones.

Voluntary RRSP Plan: With company contributions to help you plan for your future.

Training and Development: Opportunities for apprenticeship training, career growth, and skills development.

Positive, Team-Driven Culture: Join a team that values collaboration, respect, and continuous learning.

Recognition: Birthday, workiversary, and milestone recognition.

Holiday Shutdown: Enjoy a break with our shutdown over the Christmas holidays.

Team-Building Activities: Participate in social events and activities to bond with your team.

Mileage Reimbursement: Reimbursement for travel-related expenses when required.

Work-Life Balance: We prioritize your well-being with 8:00 AM – 4:30 PM, Monday to Friday work, with little to no overtime and no overnight travel for work.

Work With Purpose

At Ackard, we’re guided by our core values: honesty, integrity, respect, passion, and a dynamic culture. We take pride in both the work we do and the relationships we build along the way. If you’re looking to grow your skills, contribute to projects that matter, and enjoy a workplace where every day brings something new, we’d love to hear from you.

We’re an Equal Opportunity Employer
Ackard Contractors Ltd. is committed to providing a respectful, fair, and welcoming workplace for all employees. We hire based on the best experience, skillset, qualifications, and fit for both the company and role. We do not discriminate on the basis of race, religious beliefs, colour, gender, gender identity or expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, or sexual orientation.

How to Apply
Ready to take the next step? Apply with your resume to our Careers website. No phone calls or drop-ins please.

We appreciate every application and will only be in touch with candidates selected for interviews.