Renewals Specialist

JOIN OUR TEAM:
As part of our Global Customer Experience organization, the Renewals team plays a critical role in ensuring long-term customer continuity, recurring revenue predictability, and smooth contract governance across markets. As a Renewals Specialist, you will own the operational execution of customer renewals in a predominantly auto-renew environment, managing timelines, exceptions, and risk with precision. Working closely with Customer Success, Contracts Administration, Finance, and Legal, you will ensure renewals are accurate, timely, and aligned — enabling EQS to deliver a predictable, trustworthy customer experience at scale.    

EQS Group is a leading international cloud software provider in the areas of Compliance & Ethics, Data Privacy, Sustainability Management, and Investor Relations. We help thousands of companies worldwide to cultivate trust by simplifying complex processes, ensuring transparency, and enabling clear communication with stakeholders.    

Our success is built on our people. We bring together talented individuals who care about doing meaningful work, take pride in what they do, and support one another to achieve more together. We believe passion and trust aren’t just values — they’re at the core of how we operate, every day. 

Our mission is to Create Trusted Companies. If you share our passion for our mission, we’d love to have you help us turn it into reality.

OUR CULTURE DRIVES OUR BENEFITS:
• You count.A trustworthy environment for continuous self-improvement. Personal development goals, with time and guidance on achieving them, along with regular feedback from yourteamlead and access to internal and external training. We support you in setting yourself up for success.   
• We live our values every day.A high degree of personal responsibility. You can take ownership of a wide range of tasks, explore the areas you like working in, and find your way to make an impact. 
• Great atmosphere.We cultivate a dynamic culture where shared goals bring us together. From unforgettable company events to volunteering initiatives, we inspire and empower each other to make a positive impact.
• Hybrid work environment. This is a hybrid role, offering a mix of in-office collaboration and remote flexibility. We believe this approach supports both strong teamwork and individual productivity.
• Highly competitive benefits packageat EQS USA, you will be eligible for an extensive benefits package including health/dental/vision/life insurance, 401k plan, FSA, and many more. 

Base salary: USD 65,000 – 73,000
Variable compensation: Target annual bonus up to USD 7,300

YOUR IMPACT:
In this role, you will:  

• Manage the renewal lifecyclefor a defined portfolio of auto-renewingcustomerensuringtimelyconfirmations, data accuracy, and coordination across stakeholders.
• Oversee exceptionsto the auto-renew process — including cancellations, term adjustments, price changes, and multi-year amendments — ensuring compliance with internal approvals.
• Project-manage the renewal timeline, ensuring customer outreach, internal reviews, CPI updates, legal checks, and billing readiness occur on schedule.
• Identifyat-risk customers early, collaborate with Customer Success to address concerns, and intervene before the auto-renewal date when needed.
• Drive growthwhereappropriate bypositioning add-ons, upgrades, and packaging improvements aligned to customer needs.
• Maintain renewal accuracy in Salesforce, ensuring dates, values, and contract structures reflect the true commercial state.
• Partner closely withContractsAdministration, who will prepare andvalidateall renewal paperwork, quote adjustments, and billing setup changes.
• Support forecasting discipline, providing reliable renewal projections and visibility into risk and opportunity across your portfolio.
• Contribute to the evolution of renewal frameworks, including automated workflows, customer communication templates, and exception-handling processes.

Be part of an exciting journey and contribute to our success story of becoming the leading provider of digital compliance and governance solutions.

THIS IS YOU:
This role is perfect for someone who thrives in a structured, operationally disciplined environment and enjoys leading commercial processes end-to-end with precision and customer empathy.  

What You Know  

• 2–4 years of experience in renewals, account management, or quote-to-cash operations in SaaS or a subscription-based business.
• Experienceoperatingin auto-renewal environmentsor other recurring revenue models.
• Strong understanding of SaaS metrics (ARR, GRR, NRR) and how renewal outcomes drive financial performance.
• Familiarity with Salesforce and structured renewal pipelines, with the ability tomaintainclean,accuratedata.
• Working knowledge of contract terms, CPI adjustments, notice periods, and approval workflows.
• Fluency in English (C1/C2)

How You Operate  

• You are structured, organized, and excellent at managing timelines across dozens of concurrent renewals.
• You treat renewalsas operational events, not ad-hoc deals — building predictability through cadence and rigor.
• You balance precision with efficiency and know how to escalate early when something looks misaligned.
• You thrive in a process-driven environment and enjoy improving workflows to make things smoother for customers and teammates.
• You use data to guide decisions, spotting patterns in churn risk, uplift opportunity, and customerbehavior.

How You Collaborate  

• You work seamlessly withCustomer Successon customer sentiment and exceptions, and withContracts Administrationon paperwork readiness.
• You partner closelywith Finance and Legalto ensure all pricing, terms, and approvals are aligned before auto-renew triggers.

• You communicate clearly across stakeholders — ensuring no surprises on renewal timelines, risks, or outcomes.
• You elevate team performance by sharing insights, flagging process gaps, and contributing to a culture of continuous improvement.

  Join the EQS Group team and be part of a welcoming and forward-thinking workplace. We embrace a wide range of experiences and perspectives and are committed to fostering an inclusive environment where every team member can thrive. We are proud to be an equal opportunity employer and encourage individuals from diverse backgrounds to apply.