Renewals Programs User Experience

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're seeking a talented UI/UX Designer to craft intuitive, high-impact experiences for Renewal Managers working across Salesforce's renewals ecosystem. This role will focus on designing sophisticated system interactions that seamlessly integrate Agentforce AI capabilities, Tableau analytics, and Canvas graphic tools to streamline renewal workflows and drive customer success.

Key Responsibilities

Design & User Experience

• Design end-to-end user experiences for Renewal Managers, focusing on simplifying the experience of complex workflows involving customer data analysis, renewal forecasting, and stakeholder collaboration
• Create intuitive interfaces that integrate Agentforce AI recommendations, Tableau dashboards, and Canvas documentation into cohesive visuals
• Develop design systems and patterns specific to renewals operations that scale across different user personas and use cases
• Design conversational UI patterns for Agentforce interactions for internal and external constituents that enhance (not replace) the decision-making process
• Create information architectures that surface the right data at the right time in the renewal lifecycle
• Design for edge cases and exception handling in high-stakes renewal scenarios
• Design systems to consolidate multiple data runs into intuitive interfaces to make rapid determinations.
• Assist in notification and alerting strategies to allow users to make the best decisions of large data sets
• Assist in redesign and enhancement of email notifications and how to represent user data to the customer
• Consult on “Nudge Overload“ and best practices for throttling messaging or redesigning how messages are delivered timely to users

Collaboration & Research

• Partner with Renewal Managers, Sales Operations, and Product teams to understand pain points and opportunities
• Conduct user research, usability testing, and workflow analysis specific to renewals processes
• Collaborate with engineering teams to ensure design feasibility and optimal implementation
• Work closely with the Experience Design leadership team (reporting to Sr. Director level) to align on design strategy

AI & Data Visualization

• Design Agentforce agent interactions that provide actionable insights for renewal decisions
• Create data visualization patterns that make Tableau analytics accessible and actionable for busy Renewal Managers
• Create projected analysis visualizations that predict the future based on past data trends
• Design Canvas templates and workflows optimized for renewal documentation and stakeholder alignment
• Balance AI-generated recommendations with human oversight and control

Experience

• 5+ years of UI/UX design experience, preferably in B2B SaaS or enterprise software
• Proven track record designing complex, data-driven applications for business users
• Experience with design systems and creating scalable design patterns
• Portfolio demonstrating systems-level thinking and end-to-end workflow design
• Experience with Salesforce solutions such as: Sales Cloud, Service Cloud, Slack, Canvas, Data Cloud, Tableau, Tableau Next, Salesforce Reports and Dashboards

Skills

• Expert proficiency in Figma, Sketch, or similar design tools
• Strong understanding of user research methodologies and usability testing
• Experience designing for AI/ML-powered features or conversational interfaces
• Knowledge of data visualization best practices and analytics UX
• Understanding of collaborative tools and real-time editing experiences

Nice to Have

• Experience designing for sales operations, customer success, or renewals teams
• Familiarity with larger Salesforce platform and ecosystem
• Background in designing Tableau dashboards or embedded analytics
• Experience with Canvas or similar collaborative documentation tools
• Understanding of enterprise software workflows and complex B2B processes
• Experience with data systems such as Snowflake and Databricks

What Success Looks Like

• Renewal Managers report increased efficiency and confidence in their renewal decisions
• Seamless integration between Agentforce, Tableau, and Canvas feels natural and intuitive
• Design patterns you create become reusable across other operational workflows
• Measurable improvement in renewal cycle time and data accessibility
• Positive feedback from user research and adoption metrics

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $117,400 - $177,600 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.