Renewals Manager - Specialized Products

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We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

We are a group of hard-working professionals, with a diverse mix of experience and backgrounds, driving crucial financial outcomes and customer retention (with a focus on minimizing churn) across Workday’s global specialized product portfolio.
The team promotes Workday’s core values with a strong dedication to our employees and operates as a critical link between Sales, Customer Success, Deal Operations, Finance, and Legal. This position is a customer facing role and supports global customers and reports to the Manager, Renewals.

About the Role

Workday is seeking a versatile Renewals Manager to support the end-to-end renewal cycle for a high-volume segment of the specialized products customer base. This role is a strategic customer facing execution position, coordinating with internal teams across multiple specialized product lines.

The role requires an analytical, organized individual who excels at managing a high-velocity workflow in a fast-paced environment.

• Key Responsibilities

Renewal Execution

• Execute the end-to-end renewal process for a designated high-volume portfolio of specialized product accounts globally, ensuring on-time closure and minimizing financial attrition (reducing churn).

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Quoting

• Prepare self-service eligible renewal quotes and order forms and coordinate with Deal Operations as needed in the quoting and order form process.

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Negotiations

• Conduct negotiations on standard renewal facets (term, quantity, pricing within guardrails) to maximize contract value while maintaining positive customer relationships, in close partnership with Deal Operations, Customer Success Managers and Account Executives.

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Process & Forecast Adherence

• Maintain accurate forecasting and reporting on renewal status.

• Ensure consistent and timely progression of renewal opportunities through defined sales stages, following standardized processes.

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Risk & Mitigation

• Flag potential risk accounts and early warning signals to senior team members and Sales/CS partners.

• Support execution of defined mitigation plans.

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Cross-Functional Facilitation

• Serve as a primary owner working with Sales, Customer Success, Legal, Finance, and Deal Operations to resolve commercial roadblocks and ensure seamless deal flow.

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Compliance

• Follow and adhere to all internal best practices for Opportunity Management, data quality, and pricing guardrails.

• Work in a flex model environment (minimum of 50% in office).

About You

• Excellent interpersonal and written communication skills to articulate commercial terms clearly during negotiations with renewing customers.

• Comfortable investigating and resolving complex customer dynamics during the renewal process.

• Ability to quickly prioritize a high volume of work and execute efficiently under tight deadlines.

• Self-driven and autonomous, with a strong sense of ownership over a large, complex portfolio.

• Strong analytical skills with a detail-oriented, process-minded approach.

• Great Workday ambassador, modeling core values and contributing to a strong, positive culture.

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Basic Qualifications

• 2+ years of demonstrated success in customer facing Sales, Renewals, Customer Support, or a similar commercial operations role within a B2B environment, preferably SaaS.

• Proven experience handling a high-volume portfolio of customer accounts or transactions.

• Fluent in English.

• For Costa Rica-based roles: bilingual in English and Spanish is strongly preferred.

Other Qualifications

• Bachelor’s Degree or equivalent experience in Business, Finance, or a related field.

• Strong proficiency with Salesforce and self-service CPQ tools (e.g., Apttus or equivalent).

• Advanced ability to manipulate data and formulas in Microsoft Excel and/or Google Sheets.

• Experience with objection handling and managing basic customer facing commercial negotiations.

• Familiarity with leveraging automation or AI-powered tools to enhance commercial workflows and reporting efficiency.

• Experience in the SaaS industry, preferably with enterprise or specialized software solutions.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!