Renewals Manager

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots

• Customers always come first

• We work better together

• Simplicity is our strength

• Our reputation is priceless

• Hard work pays off

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

AlertMedia is looking for a Renewals Manager to help increase retention and look for revenue opportunities across our fast-growing customer base. This role will help ensure strong retention across our customers and identify opportunities for customer growth during renewals for extended contracts, up-sell, cross-sell, and through expansions. The Renewals Manager will work closely with our amazing customers, while partnering with our Customer Success Managers, Accounting, and the Sales team to accomplish these goals. Success will be measured in our ability to retain and grow annual recurring revenue.  

Who you are:

You are passionate about renewals, caring deeply about customers and their success. You are motivated to win and thrive in a quota driven environment. You are comfortable influencing and negotiating with executives at large-scale enterprises and mid-sized organizations.  You are articulate, inquisitive, collaborative, and analytical.  You are a self-motivated, operations-minded professional who is highly organized and comfortable in a fast-paced, high volume renewals environment. You look for opportunities to streamline processes and strive for efficiency. You enjoy working closely with your peers cross-functionally, both as a leader and a learner. 

What you get to do every day:

• Own, drive, and lead the renewals process in collaboration with the customer success team to preserve and enhance customer contracts and relationships  

• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments 

• Prepare renewal quotes, notifications, and develop the playbook for maximizing revenue retention  

• Position services and escalating pain points to the Customer Success team 

• Maintain and report an accurate rolling 90-day forecast of renewals in your territory 

• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth 

• Build and maintain strong relationships with internal and external counterparts, and serve as a bridge between Sales, Finance, and Customer Success 

• Gain a deep understanding of our pricing model, contract structure, and the flexibility within them for negotiation 

• Participate in Customer Success Manager led business reviews, and lead Renewals Meetings as needed 

• Become well versed on the ROI and value proposition of AlertMedia 

What you bring to the role:

• 3+ years of professional experience in Renewals or Procurement, or 4+ years of Sales, Customer Success, Account Management preferably within a SaaS organization 

• Salesforce experience required, Outreach a plus

• Consistent track record of achieving personal and team goals 

• History of thriving in a rapidly changing environment 

• Detail oriented, comfortable gathering and analyzing data, creative problem solver, team player, adaptable 

• Ability to grow business in a strategic manner, i.e., creating new processes and initiatives with limited direction 

• Strong ability to forge lasting relationships through verbal and virtual communication to meet objectives and sales quotas 

• Ability to independently make good decisions in the spirit of the strategic direction of the organization 

• Experienced in coordinating with cross functional teams to drive various objectives (quota, legal amendments, technical issues, etc.) 

• This position is not eligible for visa sponsorship 

Why you’ll love working at AlertMedia:

• Competitive base salary + Company-Wide Bonus program

• Generous and flexible time and parental leave policies

• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!

• 401K with a generous company match

• Amazing rewards and incentives – we love celebrating each other!

• Commitment to community service with opportunities to give back 

• A Best Places to Work company 9 years in a row and numerous other awards

• Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails

• Ongoing career development opportunities facilitated by our Learning & Development teams

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/