Renewals Manager

Role Overview
The Renewals Manager is responsible for owning and driving the contract renewal process across a portfolio of clients, with a focus on retention, risk mitigation, and revenue continuity. This role partners closely with Client Success, Sales, Finance, and Legal to ensure renewals are executed efficiently, on time, and aligned with client value and company objectives.

The ideal candidate is highly organized, data-driven, and comfortable managing commercial conversations while balancing client experience and revenue outcomes.

Renewals & Retention:
• Own the end-to-end renewal lifecycle for assigned accounts, including forecasting, outreach, negotiation, and executio
• Proactively manage renewal timelines to ensure on-time contract completion and minimize churn
• Identify renewal risks early and partner with internal teams to develop mitigation strategies

Client & Commercial Management
• Lead renewal discussions with clients, including pricing, contract terms, and scope changes
• Collaborate with Client Success Managers to align renewal strategy with client health, usage, and value realization
• Partner with Sales on expansion, upsell, or cross-sell opportunities identified during the renewal process

Forecasting & Reporting
• Maintain accurate renewal forecasts and pipeline visibility
• Track renewal performance, churn, and retention metrics and report trends to leadership
• Ensure renewal data is accurate in CRM and other revenue systems

Cross-Functional Collaboration
• Work closely with Finance, Legal, and Operations to support contract execution and compliance
• Align with Revenue Operations on process improvements and tooling
• Contribute to continuous improvement of renewal playbooks, templates, and workflows

Qualifications & Experience:
• 3–6+ years of experience in renewals, account management, client success, or revenue operations
• Experience in a SaaS, technology, or subscription-based business preferred
• Strong commercial acumen with experience handling pricing and contract conversations
• Proven ability to manage multiple renewal cycles and deadlines simultaneously
• Comfort working cross-functionally and influencing without direct authority

Skills & Competencies
• • Excellent communication and negotiation skills
• • Strong organizational and time-management abilities
• • Data-driven mindset with attention to detail
• • Client-focused with a solutions-oriented approach
• • Proficiency with CRM systems (e.g., Salesforce) and reporting tools

What Success Looks Like
• • High on-time renewal rate and strong gross retention
• • Clear visibility into renewal pipeline and risks
• • Positive client experience throughout the renewal process
• • Strong collaboration with Client Success and Sales teams
• • Continuous improvement in renewal efficiency and outcomes

Why Join Us
This role offers the opportunity to play a critical part in revenue stability and client success within a fast-growing, collaborative organization. The Renewals Manager will have high visibility across revenue, finance, and leadership teams and the opportunity to make a meaningful impact.